Picture-Hotspot doesn't work in recipient's inbox

HCL Domino Domino Forum
1

There was an email sent to a group within our company that contains picture-hotspot. Clicking the hotspot should open a webpage in IE which it does for everyone in that group except for one user.

After some investigation on the users’ inbox, we realized that the hotspot ( & hence the url) is missing. Only plain picture is displayed.

We’ve no idea how the hotspot and the url gets lost.

Any help is greatly appreciated.

Thanks,

kathir.

2

Subject: Picture-Hotspot doesn’t work in recipient’s inbox

check the user’s person doc and see if “Format for incoming mail” field differs from the others.

3

Subject: RE: Picture-Hotspot doesn’t work in recipient’s inbox

Paul,

Here’s what I see in his person doc:-

“Format preference for incoming mail: Prefers MIME”

For all other users it’s “No Preference”.

I will make it “no preference” and see what happens.