Passwords not getting updated in person doc, users locked out

I’m running R6.5.x. The vast majority of my users are web-only users. The only ones that have Notes ID’s are developers and admin/support people…about 20 total maybe. They’re on a mix of 5.x and 6.x Notes clients. I have a Security policy in place that is enforcing password expiration.

For most of us, the password enforcement works fine. I get the password change notification, I change my password and I’m OK. I look at admin4 and my password change docs are in there waiting to get processed.

This isn’t working for everyone though…some users are fine, some aren’t. I have them all with the same settings in the Server tab of their Connection doc. They all have the same rights to the NAB and admin4. The ones that aren’t change their password but it doesn’t get updated in their person doc.

I’ve also noticed that for the users that can’t get their password updated in the NAB that their workstation is also not pulling the other policy information (I have a Desktop Settings policy as well, and they’re not getting those changes).

Any suggestions on what I should look for to get these clients to pull the policies and update the passwords in their person docs?