Password of new users is not accepted

HCL Domino Domino Forum
1

Please complete the details below then remove this line:

Domino/Notes Version: 12.5
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version:
Operating System: Windows 11
Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):

Problem/Query:

I am a HCL Notes administrator and am currently encountering a problem when registering new users. When the user signs in to Notes for the first time he receives an error message saying that the Notes Password is incorrect. Resetting the Password using the Admin client solves the Problem. When registering the user I have already assigned a Password to the user in the new user Registration dialog, however this password is not accepted. What could be the problem here? The users have HCL Notes 12.5, I use the administrator client 14.5. The Notes IDs of the new users are stored in the ID Vault.

2

Hi Andrew,

To determine whether this is related to user registration, the ID Vault, password policy, ID synchronization, or the Notes client, could you please provide the following information?

  1. Does this happen for every newly registered user, or only for some users?
  2. After the password reset, does the user log in using the original password entered during registration, or with a newly assigned password?
  3. Is the newly registered user’s ID successfully uploaded to the ID Vault?

Thanks!

3
  1. This problem occurs for every newly registered user.
  2. The passwort is reset to the same password as entered in the registration dialog. For example if “Windows” is entered as the password in the user registration dialog, the user can only log on to Notes for the first time after the password has been reset to “Windows”.
  3. Yes, the newly registered ID is uploaded to the ID Vault.
4

Hello Andrew,

Thank you for sharing those details.

Because this issue is consistently affecting every newly registered user, it would be much more effective to open a support case so we can investigate this thoroughly together.

The fact that resetting the password to the exact same initial value allows the user to log in suggests there may be a synchronization or vault policy hitch during the initial creation process. Diagnosing this will require reviewing specific Domino server and ID Vault logs.

When you open the case, please include the details you shared here, that the issue happens with every new user and that resetting the password to the original value fixes it along with your exact Domino version. This will help us to proceed with deeper investigation.