We have developed a web based application on Designer 8.0 Below is the scenario of the issue that we are facing:1.We have a situation wherein a part of our application page gets half loaded when viewed on IE6 browser.
Only after 5-6 attempts we are able to view the page properly.
The part of the page that gets half loaded relies on java script code to re size it according to client resolution.
Our business clients access the application via citrix environment.
Any help towards advancing to a solution would be really appreciated.
Thanks Carl,Appreciate your time and valuable inputs. Below is the response to your queries.
Does it work fine without Citrix?
Ans: Yes it works fine without citrix.
If you add debug points to your javascript code, does it hang at a certain point?
Ans: I added try/catch statement as well as alert messages to check if its getting hang at certain points. But I couldn’t locate any issues.
If you add a timer to the page, can you reload to a different page, to show the browser hasn’t hung?
Ans: I havnt’t tried adding a timer to the page, however we had provided a refresh option to the user but our business doesn’t recommend this solution since it results into performance issues.
Have you asked Citrix?
Ans: Not yet as i am not sure what query should be posted on the citrix forums. Request you please provide questionnaire that can be asked.
i further seek your assistance in scouring out a solution.
f you add a timer to the page, can you reload to a different page, to show the browser hasn’t hung?Ans: I havnt’t tried adding a timer to the page, however we had provided a refresh option to the user but our business doesn’t recommend this solution since it results into performance issues.
Not as a solution as a test.
Have you asked Citrix?
Ans: Not yet as i am not sure what query should be posted on the citrix forums. Request you please provide questionnaire that can be asked.
How about starting with, this works when it runs outside Citrix, but fails when I use Citrix?
Thanks carl for your responses. As per your suggestion we implemented the timer concept to check if the issue is with the browser. However, the timer concept worked fined and we couldn’t find any issue.
Could this be anything related to citrix environment?
Also, business informed that when the number of users accessing the application increases the issue crops up.