Open an email, and it disappears from the inbox?

HCL Domino Domino Forum
1

Hey folks,

Last week I added a new user to our network. She came in yesterday and was going through her email when we noticed something very strange. If she double clicked an email to open it, the email would open, but it would then be gone from her inbox. The email had not moved to trash, or any other folders, it just vanished the second you opened it. The only way to view it was to use the preview pane, but this is even more strange because if you single click an email to view it it still remains red with a red star next to it.

I’ve explored all the settings no end. No one else on our network has had this trouble and we’ve been running notes for years! Anyone know whats happened or how to resolve this? Its got me puzzled!

Thanks for any help

Bryan =@)

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Subject: Open an email, and it disappears from the inbox?

Make sure she has not set “View / Show / Unread only”

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Subject: RE: Open an email, and it disappears from the inbox?

Thanks for the advice, but when I go to View / Show, all of the options ar faded out. Its so strange. If I do the same for my mail box, I get the unread only and selected only options.

I cant work it out =@(

4

Subject: RE: Open an email, and it disappears from the inbox?

Had a similar problem. Has the button at the top of the inbox marked “view unread” been pressed? This appears to over ride the view show option from the menu bar.

5

Subject: RE: Open an email, and it disappears from the inbox?

Was just about to post the same thing! The button label toggles between ‘View All’ and ‘View Unread’.

6

Subject: RE: Open an email, and it disappears from the inbox?

lol

embarresed

Thanks folks, still getting used to the new R6 design template =@)