Please help,
I have problem with NSD.exe! Lotus version is 6.5.3.
Every day may Notes crashed down and send me error log:
nsd_all_W32I_NSTRAJHER2_02_06@15_50.log
How to solve the problem?
Tnx
LOG INFORMATION:
INFO (0): Using PSAPI DLL
search path: .;C:\WINDOWS
Host Name : NSTRAJHER2
User Name : nino
Date : Mon Feb 06 15:50:59 2006
Windows Dir : C:\WINDOWS
Arguments : “C:\Program Files\lotus\notes\nsd.exe” -dumpandkill -termstatus 1
OSVersion : Windows XP 5.1 (Build 2600), PlatID=2, Service Pack 2 (1 Processor)
INFO (0): Found 3 Notes processes, matched 3
→ Instance# 1 : (current)
Ini File : c:\program files\lotus\notes\notes.ini
Data Dir : C:\Program Files\lotus\notes\data
Prog Dir : C:\Program Files\lotus\notes
Notes Build: Release 6.5.3 September 14, 2004
Proc List:
C:\Program Files\lotus\notes\NLNOTES.EXE (a1c)
C:\Program Files\lotus\notes\ntaskldr.EXE (fe4)
C:\Program Files\lotus\notes\nxpcdmn.EXE (9ac)
DBG(06a4) 15:51:01
@@@@@@@@@@@@@@@@@ Process Table @@@@@@@@@@@@@@@@@
Active Users:
UID Name
0 SYSTEM
INFO PID PPID UID STIME COMMAND
0000 0000 0 ??? []
0004 0000 65535 ??? [ ?:0004]
0480 0004 0 02/06 08:28:13 [ smss:0480]
04f8 0480 0 02/06 08:28:15 [ csrss:04f8]
0510 0480 0 02/06 08:28:16 [winlogon:0510]
053c 0510 0 02/06 08:28:17 [services:053c]
0604 053c 0 02/06 08:28:18 [nslsvice:0604]
0618 0604 0 02/06 08:28:18 [ nsl:0618]
0610 053c 0 02/06 08:28:18 [vtserver:0610]
0640 053c 0 02/06 08:28:20 [ibmpmsvc:0640]
0658 053c 0 02/06 08:28:20 [ svchost:0658]
020c 0658 0 02/06 08:34:27 [TCServer:020c]
0498 0658 0 02/06 08:34:30 [ TabTip:0498]
039c 0658 0 02/06 13:32:44 [iexplore:039c]
0688 053c 65535 02/06 08:28:21 [ svchost:0688]
074c 053c 0 02/06 08:28:21 [ svchost:074c]
0780 053c 65535 02/06 08:28:21 [ svchost:0780]
01f0 053c 65535 02/06 08:28:23 [ svchost:01f0]
03d8 053c 0 02/06 08:28:24 [ spoolsv:03d8]
0524 053c 0 02/06 08:28:31 [ btwdins:0524]
05c0 053c 0 02/06 08:28:31 [ cvpnd:05c0]
06d8 053c 0 02/06 08:28:31 [ rrpcsb:06d8]
0708 053c 0 02/06 08:28:31 [ mdm:0708]
078c 053c 0 02/06 08:28:32 [ntrtscan:078c]
02b8 078c 0 02/06 08:28:37 [ BM56E0:02b8]
07a4 053c 0 02/06 08:28:32 [OfcPfwSvc:07a4]
07b8 053c 0 02/06 08:28:32 [ QCONSVC:07b8]
0178 053c 0 02/06 08:28:32 [ SMAgent:0178]
01c0 053c 0 02/06 08:28:32 [tmlisten:01c0]
06d4 053c 0 02/06 08:28:35 [TPHDEXLG:06d4]
0714 053c 0 02/06 08:28:35 [TpKmpSVC:0714]
07f0 053c 65535 02/06 08:28:35 [ wdfmgr:07f0]
0de8 053c 0 02/06 08:30:01 [ acs:0de8]
0880 053c 65535 02/06 08:30:12 [ alg:0880]
0548 0510 0 02/06 08:28:17 [ lsass:0548]
01b0 0510 0 02/06 08:28:22 [KeyboardSurroga:01b0]
0dbc 0510 0 02/06 08:34:19 [ WISPTIS:0dbc]
043c 0510 0 02/06 08:34:20 [ tabbtnu:043c]
0e68 0e4c 0 02/06 08:34:20 [Explorer:0e68]
0f30 0e68 0 02/06 08:34:24 [ ctfmon:0f30]
0430 0e68 0 02/06 08:34:30 [ tp4serv:0430]
058c 0e68 0 02/06 08:34:30 [igfxtray:058c]
07d8 0e68 0 02/06 08:34:31 [ hkcmd:07d8]
083c 0e68 0 02/06 08:34:32 [TpShocks:083c]
085c 0e68 0 02/06 08:34:33 [ TPHKMGR:085c]
087c 085c 0 02/06 08:34:33 [ TPONSCR:087c]
0888 085c 0 02/06 08:34:33 [ TpScrex:0888]
08f8 0e68 0 02/06 08:34:33 [EzEjMnAp:08f8]
01e4 0e68 0 02/06 08:34:34 [SMax4PNP:01e4]
09d4 0e68 0 02/06 08:34:36 [ibmmessages:09d4]
057c 0e68 0 02/06 08:34:37 [IBMTBCTL:057c]
0a30 0e68 0 02/06 08:34:38 [ VDTask:0a30]
08d0 0e68 0 02/06 08:34:38 [ ibmprc:08d0]
0bd0 0e68 0 02/06 08:34:39 [ QCTRAY:0bd0]
0afc 0e68 0 02/06 08:34:41 [QCWLICON:0afc]
0b24 0e68 0 02/06 08:34:42 [rundll32:0b24]
0d9c 0e68 0 02/06 08:34:43 [pccntmon:0d9c]
0da8 0e68 0 02/06 08:34:43 [ msmsgs:0da8]
0944 0e68 0 02/06 08:34:47 [ BTTray:0944]
0c24 0e68 0 02/06 08:34:49 [ DLG:0c24]
0170 0e68 0 02/06 14:12:50 [iexplore:0170]
0d1c 0e68 0 02/06 15:04:13 [ msimn:0d1c]
-> 0a1c 0180 0 02/06 13:20:34 [ NLNOTES:0a1c]
-> 0fe4 0a1c 0 02/06 13:20:55 [ntaskldr:0fe4]
-> 09ac 0fe4 0 02/06 13:21:00 [ nxpcdmn:09ac]
02ec 0a1c 0 02/06 14:11:07 [AcroRd32:02ec]
0dc4 0a1c 0 02/06 15:50:59 [ nsd:0dc4]
INFO (0): Starting Debugger
** Attach to [ NLNOTES:0a1c]
=== Attach to C:\Program Files\lotus\notes\NLNOTES.EXE (0xa1c)
Load module: base=0x00400000, size= 1040384 C:\Program Files\lotus\notes\NLNOTES.EXE
Load module: base=0x7c900000, size= 720896 C:\WINDOWS\system32\ntdll.dll
Load module: base=0x7c800000, size= 999424 C:\WINDOWS\system32\KERNEL32.dll
Load module: base=0x61180000, size= 17375232 C:\Program Files\lotus\notes\nnotesws.dll
Load module: base=0x76780000, size= 36864 c:\windows\system32\SHFOLDER.dll
Load module: base=0x77c10000, size= 360448 C:\WINDOWS\system32\msvcrt.dll
Load module: base=0x77dd0000, size= 634880 C:\WINDOWS\system32\ADVAPI32.dll
Load module: base=0x77e70000, size= 593920 C:\WINDOWS\system32\RPCRT4.dll
Load module: base=0x60000000, size= 13709312 C:\Program Files\lotus\notes\nnotes.dll
Load module: base=0x00500000, size= 1400832 C:\Program Files\lotus\notes\nxmlpar.dll
Load module: base=0x62320000, size= 98304 C:\Program Files\lotus\notes\nxmlcommon.dll
Load module: base=0x00380000, size= 380928 C:\Program Files\lotus\notes\js32.dll
Load module: base=0x62350000, size= 987136 C:\Program Files\lotus\notes\NLSCCSTR.DLL
Load module: base=0x77120000, size= 573440 C:\WINDOWS\system32\OLEAUT32.dll
Load module: base=0x77d40000, size= 589824 C:\WINDOWS\system32\USER32.dll
Load module: base=0x77f10000, size= 290816 C:\WINDOWS\system32\GDI32.dll
Load module: base=0x774e0000, size= 1298432 C:\WINDOWS\system32\ole32.dll
Load module: base=0x763b0000, size= 299008 C:\WINDOWS\system32\comdlg32.dll
Load module: base=0x77f60000, size= 483328 C:\WINDOWS\system32\SHLWAPI.dll
Load module: base=0x5d090000, size= 618496 C:\WINDOWS\system32\COMCTL32.dll
Load module: base=0x7c9c0000, size= 8474624 C:\WINDOWS\system32\SHELL32.dll
Load module: base=0x71ad0000, size= 36864 C:\WINDOWS\system32\wsock32.dll
Load module: base=0x71ab0000, size= 94208 C:\WINDOWS\system32\WS2_32.dll
Load module: base=0x71aa0000, size= 32768 C:\WINDOWS\system32\WS2HELP.dll
Load module: base=0x62950000, size= 24576 C:\Program Files\lotus\notes\ndgts.dll
Load module: base=0x18200000, size= 188416 C:\Program Files\lotus\notes\LTOUIN22.dll
Load module: base=0x73000000, size= 155648 C:\WINDOWS\system32\WINSPOOL.DRV
Load module: base=0x624b0000, size= 45056 C:\Program Files\lotus\notes\nplugins.dll
Load module: base=0x77c00000, size= 32768 C:\WINDOWS\system32\VERSION.dll
Load module: base=0x76390000, size= 118784 C:\WINDOWS\system32\IMM32.DLL
Load module: base=0x773d0000, size= 1056768 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
Load module: base=0x74720000, size= 307200 C:\WINDOWS\system32\MSCTF.dll
Load module: base=0x755c0000, size= 188416 C:\WINDOWS\system32\msctfime.ime
Load module: base=0x47fb0000, size= 229376 C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
Load module: base=0x74c80000, size= 180224 C:\WINDOWS\system32\OLEACC.dll
Load module: base=0x76080000, size= 413696 C:\WINDOWS\system32\MSVCP60.dll
Load module: base=0x76bf0000, size= 45056 C:\WINDOWS\system32\PSAPI.DLL
Load module: base=0x77fe0000, size= 69632 C:\WINDOWS\system32\Secur32.dll
Load module: base=0x76fd0000, size= 520192 C:\WINDOWS\system32\CLBCATQ.DLL
Load module: base=0x77050000, size= 806912 C:\WINDOWS\system32\COMRes.dll
Load module: base=0x00d30000, size= 36864 C:\WINDOWS\system32\mslbui.dll
Load module: base=0x624d0000, size= 888832 C:\Program Files\lotus\notes\NSTRINGS.DLL
Load module: base=0x76380000, size= 20480 C:\WINDOWS\system32\MSIMG32.dll
Load module: base=0x74d90000, size= 438272 C:\WINDOWS\SYSTEM32\usp10.DLL
Load module: base=0x20000000, size= 2904064 C:\WINDOWS\system32\xpsp2res.dll
Load module: base=0x625b0000, size= 24576 C:\Program Files\lotus\notes\namhook.DLL
Load module: base=0x625d0000, size= 36864 C:\Program Files\lotus\notes\nTCP.DLL
Load module: base=0x625f0000, size= 57344 C:\Program Files\lotus\notes\nNETBIOS.DLL
Load module: base=0x5b860000, size= 344064 C:\WINDOWS\system32\NETAPI32.dll
Load module: base=0x10000000, size= 147456 C:\Program Files\lotus\notes\nXPC.DLL
Load module: base=0x030c0000, size= 1261568 C:\Program Files\lotus\notes\nstclientu.dll
Load module: base=0x72830000, size= 1040384 C:\WINDOWS\system32\MFC42u.DLL
Load module: base=0x03200000, size= 2023424 C:\Program Files\lotus\notes\nimuiu.dll
Load module: base=0x76b40000, size= 184320 C:\WINDOWS\system32\WINMM.dll
Load module: base=0x023e0000, size= 36864 C:\Program Files\windows journal\nbmaptip.dll
Load module: base=0x03520000, size= 2908160 C:\WINDOWS\system32\msi.dll
Load module: base=0x037f0000, size= 16384 C:\Program Files\Common Files\Microsoft Shared\Ink\SKCHUI.DLL
Load module: base=0x03900000, size= 106496 C:\Program Files\lotus\notes\nimuires.dll
Load module: base=0x74e30000, size= 442368 C:\WINDOWS\system32\RICHED20.DLL
Load module: base=0x77920000, size= 995328 C:\WINDOWS\system32\SETUPAPI.dll
Load module: base=0x727d0000, size= 53248 C:\Program Files\Common Files\Microsoft Shared\Ink\tipcomponentsps.dll
Load module: base=0x60e70000, size= 77824 C:\WINDOWS\system32\msctfp.dll
Load module: base=0x75e90000, size= 720896 C:\WINDOWS\system32\sxs.dll
Load module: base=0x62610000, size= 81920 C:\Program Files\lotus\notes\nNTCP.DLL
Load module: base=0x71a50000, size= 258048 C:\WINDOWS\System32\mswsock.dll
Load module: base=0x662b0000, size= 360448 C:\WINDOWS\system32\hnetcfg.dll
Load module: base=0x71a90000, size= 32768 C:\WINDOWS\System32\wshtcpip.dll
Load module: base=0x62640000, size= 1769472 C:\Program Files\lotus\notes\nlsxbe.DLL
Load module: base=0x049d0000, size= 32768 C:\Program Files\lotus\notes\naldaemn.DLL
Load module: base=0x77b40000, size= 139264 C:\WINDOWS\system32\Apphelp.dll
Load module: base=0x05950000, size= 61440 C:\Program Files\ThinkPad\Bluetooth Software\btkeyind.dll
Load module: base=0x05d00000, size= 94208 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\IBM12.dll
Load module: base=0x68600000, size= 65536 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\IBM12A.dll
Load module: base=0x76f20000, size= 159744 C:\WINDOWS\system32\DNSAPI.dll
Load module: base=0x76fb0000, size= 32768 C:\WINDOWS\System32\winrnr.dll
Load module: base=0x76f60000, size= 180224 C:\WINDOWS\system32\WLDAP32.dll
Load module: base=0x76fc0000, size= 24576 C:\WINDOWS\system32\rasadhlp.dll
Load module: base=0x76c30000, size= 188416 C:\WINDOWS\system32\WINTRUST.dll
Load module: base=0x77a80000, size= 606208 C:\WINDOWS\system32\CRYPT32.dll
Load module: base=0x77b20000, size= 73728 C:\WINDOWS\system32\MSASN1.dll
Load module: base=0x76c90000, size= 163840 C:\WINDOWS\system32\IMAGEHLP.dll
Load module: base=0x72d20000, size= 36864 C:\WINDOWS\system32\wdmaud.drv
Load module: base=0x72d10000, size= 32768 C:\WINDOWS\system32\msacm32.drv
Load module: base=0x77be0000, size= 86016 C:\WINDOWS\system32\MSACM32.dll
Load module: base=0x77bd0000, size= 28672 C:\WINDOWS\system32\midimap.dll
Load module: base=0x03ea0000, size= 131072 C:\Program Files\lotus\notes\nFTGTR40.DLL
Load module: base=0x03ec0000, size= 573440 C:\Program Files\lotus\notes\gtr40nts.dll
Load module: base=0x03f50000, size= 94208 C:\Program Files\lotus\notes\nlxlid102.dll
Load module: base=0x03f70000, size= 135168 C:\Program Files\lotus\notes\nlxrt22.dll
Load module: base=0x07060000, size= 147456 C:\Program Files\lotus\notes\nlxsum22.dll
Load module: base=0x070b0000, size= 49152 C:\Program Files\lotus\notes\kvfilter.dll
Load module: base=0x074d0000, size= 3198976 C:\Program Files\lotus\notes\ninotes.dll
Load module: base=0x070c0000, size= 167936 C:\Program Files\lotus\notes\dmsecadm.dll
Load module: base=0x070f0000, size= 57344 C:\Program Files\lotus\notes\nzlib.dll
############################################################
thread 1/15: [ NLNOTES:0a1c:0d34]
FP=0013dd68, PC=7c90eb94, SP=0013dd04, stkbase=00040000, stksize=57344
############################################################
[ 1] 0x7c90eb94 ntdll.KiFastSystemCallRet+0 (4ec,36ee80,0,13e1ec)
[ 2] 0x7c802542 KERNEL32.WaitForSingleObject+18 (4ec,36ee80,0,a1c)
@[ 3] 0x601a6b33 nnotes._OSRunExternalScript@4+579 (13e504,200,0,13ebf8)
@[ 4] 0x601a5ac4 nnotes._OSFaultCleanup@12+1060 (0,0,0,0)
@[ 5] 0x601ae6d7 nnotes._OSNTUnhandledExceptionFilter@4+183 (13ebf8,c0000005,7c862cd3,13ebf8)
@[ 6] 0x07071ab5 nlxsum22.__CxxUnhandledExceptionFilter+62 (13ebf8,0,0,0)
[ 7] 0x77c32f0f msvcrt._XcptFilter+353 (0,13ebf8,77c35cf5,13ec00)
@[ 8] 0x00401e15 NLNOTES._WinMainCRTStartup+335 (12f0cc,7c90ee18,7ffd6000,80543dfd)
[ 9] 0x7c816d4f KERNEL32.RegisterWaitForInputIdle+73 (401cc6,0,78746341,20)
############################################################
FATAL THREAD 1/15 [ NLNOTES:0a1c:0d34]
FP=0x0013efd4, PC=0x611b8367, SP=0x0013efd4, stksize=0
EAX=0x0000c6d4, EBX=0x00000001, ECX=0x00000008, EDX=0x00000008
ESI=0x07315a74, EDI=0x06ee50f4, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010202
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x611b8367 nnotesws._DocGetRABHotspotType@8+23 (6ee50f4,7315a74,0,6ee50f4)
@[ 2] 0x612ad231 nnotesws._DocActiveObjectNotify@8+65 (6ee50f4,1,0,a)
@[ 3] 0x6124d54e nnotesws.@DocPaintUpdate@8+1406 (109f4,6ee50f4,0,a010a2f)
@[ 4] 0x611aee7d nnotesws.@DocWindowsMessage@24+1453 (0,0,13f3a8,13f39c)
@[ 5] 0x611ad972 nnotesws._DocRichTextWndProc@16+258 (6ee50f4,f,0,0)
[ 6] 0x77d48744 USER32.GetDC+109 (611ad870,109f4,f,0)
[ 7] 0x77d48826 USER32.GetDC+335 (0,611ad870,109f4,f)
[ 8] 0x77d4c64f USER32.IsWindowUnicode+161 (611ad870,109f4,f,0)
[ 9] 0x77d4c675 USER32.CallWindowProcW+27 (611ad870,109f4,f,0)
[10] 0x5d0a83b1 COMCTL32.Ordinal169+273 (109f4,f,0,0)
[11] 0x5d0a8582 COMCTL32.DefSubclassProc+145 (1f4a58,109f4,f,0)
[12] 0x5d0a8537 COMCTL32.DefSubclassProc+70 (109f4,f,0,0)
[13] 0x5d0cff87 COMCTL32.MakeDragList+9575 (109f4,f,0,0)
[14] 0x5d0a8582 COMCTL32.DefSubclassProc+145 (1f4a58,109f4,f,0)
[15] 0x5d0a860e COMCTL32.DefSubclassProc+285 (109f4,f,0,0)
[16] 0x77d48744 USER32.GetDC+109 (5d0a85cd,109f4,f,0)
[17] 0x77d48826 USER32.GetDC+335 (0,5d0a85cd,109f4,f)
[18] 0x77d4b4d0 USER32.DefWindowProcW+388 (960280,f,0,0)
[19] 0x77d4b51c USER32.DefWindowProcW+464 (13f708,18,960280,f)
[20] 0x7c90eae3 ntdll.KiUserCallbackDispatcher+19 (13f7c0,0,13f7e0,61221998)
[21] 0x77d48a20 USER32.DispatchMessageW+15 (13f7c0,612216d0,61180000,1)
@[22] 0x61221998 nnotesws._NEMMainLoop@4+712 (401000,12f0cc,152384,0)
@[23] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,152384,1)
@[24] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (12f0cc,7c90ee18,7ffd6000,80543dfd)
[25] 0x7c816d4f KERNEL32.RegisterWaitForInputIdle+73 (401cc6,0,78746341,20)
############################################################
PASS 2 : FATAL THREAD with STACK FRAMES 1/15 [ NLNOTES:0a1c:0d34]
FP=0013efd4, PC=611b8367, SP=0013efd4, stksize=0
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
---------- Top of the Stack ----------
.
.
.
INFO (0): terminated process [ NLNOTES:0a1c]
INFO (0): terminated process [ntaskldr:0fe4]
INFO (0): terminated process [ nxpcdmn:09ac]
INFO (0): Deleting pid.nbf
WARNING (0): Debugger still attached to 3 processes
Started at: Mon Feb 06 15:50:59 2006
Ended at: Mon Feb 06 15:51:23 2006
Generated Messages:
INFO (0): Using PSAPI DLL
INFO (0): Found 3 Notes processes, matched 3
INFO (0): Starting Debugger
INFO (0): Walk mem for process NLNOTES (a1c)
INFO (0): Walk mem for process ntaskldr (fe4)
INFO (0): Walk mem for process nxpcdmn (9ac)
INFO (0): terminated process [ NLNOTES:0a1c]
INFO (0): terminated process [ntaskldr:0fe4]
INFO (0): terminated process [ nxpcdmn:09ac]
INFO (0): Deleting pid.nbf
WARNING (3): can’t get process 169607168 status
WARNING (0): Debugger still attached to 3 processes