Please complete the details below then remove this line:
Domino/Notes Version:
HCL Domino 12.0.2.FP5HF8 / Notes 12.0.1
Windows 10
Notes Stamdard Client
Problem/Query:
We have been using Notes Shared Login for almost a year without any major problems.
But our helpdesk has run into an issue when users get new notebooks/hardware and can no longer retrieve the data from their old devices.
In the past, our helpdesk has copied the old HCL/Data folder from the old device to the bew device, along with some other user data, to make the transition to the new device as smooth as possible for our users.
But if they do not have access to this data, the new user will not be able to start their Notes client on the new device.
After entering the user name, the client is not able to retrieve the ID file from the ID vault.
The error message is in German and reads: “Cannot find the ID in the ID vault”.
As an administrator, I can extract the ID from the user-specific vault.
If I put the ID in a place where the user can “import” it or the client can find it, they are ready to use after the user has entered the password.
After that he is forced to change the password immediately as it is the first login.
The shared login then comes into effect. After the first login, the user is no longer asked for the password.
We have 2 vaults, an old historical one until 2020 and a new one (the current one) from 2021.
Standard for all users is the 2021 vault. The IDs are stored there and all active user IDs are in there.
why does the client not find the current id in the vault and could the reference to the old vault still be stored somewhere?
The devices are completely reinstalled before they are issued to the users.
Im sure you must be using NICE tool for a full uninstall and cleanup in your scenario. If not, it might be a good idea to try this when you uninstall and install to new user machines.
Sorry i was not clear, we have the problem on factory new machines.
So a new Windows / Office / Notes everythin installation.
If we get a usable machine back from a user, it get complete cleanup on the outside and new complete OS and Program installation. All machines in our company are installed from scratch
We are not allowed to release a used machine to a new user with old data on it.
Hi Michael,
Hope you are doing well
Generally, A user ID can be uploaded to a vault if a parent certifier of the user ID has issued a Vault Trust Certificate certifying its trust of the vault and if the associated user’s effective policy has a Security Settings document that specifies the vault name.
If these conditions are met for a new user being registered, the process of user registration uploads the ID to the vault. The Notes setup copies the ID file to the Notes client, as it does for non-vaulted users, that is the first time the user authenticates with the home server.
As per your update the client not recognize current ID vault, it seems the Security policy assigned to user might be having Old OD vault name.
Please check and verify the Security policy assigned to respective user whose client is trying to reachout to old ID vault.
Reference HCL support link.
For Notes Shared login, Shared-login-enabled user IDs can be stored in a vault. In this case, the steps to recover the ID or to respond to a stolen ID are different than for non-shared-login-enabled IDs.
Refer :- How shared-login-enabled IDs work with a vault section in above link.
When Notes® Shared Login is enabled:
I hope the above information will help in answering your concerns.
Thanks you
Thanks & Regards
Nishant Shendre
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