Hello All,
without any apparent reason Notes 9.0.1 FP5 crash when a user tries to sign a document in medical system. This problem is note reproducible as well, occurred about 5-8 times every day.
p.s. the installation of “901FP5SHF237_W32_standard.exe” is not solved problems
Here the extract of log files:
############################################################
FATAL THREAD 1/33 [ NLNOTES: 0914: 0e48]
FP=0x00176f6c, PC=0x61a78657, SP=0x00176f68
stkbase=00180000, total stksize=241664, used stksize=37016
EAX=0x00000000, EBX=0x00177404, ECX=0x00000002, EDX=0x00176fe8
ESI=0x00000000, EDI=0x680e7adc, CS=0x0000001b, SS=0x00000023
DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00210246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x61a78657 nnotes.LSRcOleAdtDispatch::SetErrorInfo+7 (0,fa0,176fe8,2)
@[ 2] 0x61a79580 nnotes.AssertingErrorHandler@20+32 (1502ce8,0,fa0,176fe8,0)
@[ 3] 0x61a2a82e nnotes.LSsInstance::RaiseError+46 (1502ce8,0,fa0,176fe8,0)
@[ 4] 0x67fabe95 nlsxbe.RaiseLotusScriptError+37 (1502ce8,fa0,176fe8,17746c,0)
@[ 5] 0x67f4353e nlsxbe._catch$_ANCLASSCONTROL@16$4+66 (1502ce8,109,fa0,1502ce8,0)
@[ 6] 0x67f436eb nlsxbe._tag_NotesADTControl::ClassControl+27 (a3caf0a,1502ce8,109,177450,0)
@[ 7] 0x609c448e nnotes.LSsInstance::AdtCallBack+238 (1502ce8,67f42bc0,109,14e1a3e8,0)
@[ 8] 0x609e355d nnotes.LScObjCli::ProdMethodCall+61 (14e1a3a8,494,1524f490,10004,0)
@[ 9] 0x609e3450 nnotes.LSsThread::AdtDoProdCallout+160 (8025a30,14e1a3a8,10004,1524f444,0)
@[10] 0x609e336d nnotes.LSsThread::AdtCallMethod+45 (5,15256ff0,73404f5d,734a4bc0,0)
@[11] 0x60975a7f nnotes.LSsThread::NRun+6191 (8025a30,aa39018,1,1501d60,0)
@[12] 0x6097625f nnotes.LSsThread::Run+303 (8025a30,1775dc,6940ae48,1502ce8,0)
@[13] 0x60a57683 nnotes.LSsInstance::Resume+35 (1502ce8,177674,693b58a0,1501d60,0)
@[14] 0x6940ae48 nnotesws.LSEcInstance::ResumeClientScript+40 (1501d60,1,b,c,0)
@[15] 0x693b58a0 nnotesws.LSEcInstance::Resume+592 (1501d60,1,17769c,693ea1a9,0)
@[16] 0x6940ac6e nnotesws.LSEResume@4+14 (1501d60)
@[17] 0x693ea1a9 nnotesws.LSEThread::RaiseEvent+153 (95b0000)
@[18] 0x693ea36b nnotesws.CLSUIDocument::RaiseEvent+283 (c01801c5)
@[19] 0x693ead9c nnotesws.DocScriptRaiseEvent@28+540 (7be5618,1610b818,0,0,0,0,0)
@[20] 0x693ed3f6 nnotesws.@DocPostEvent@36+902 (0,104,0,10000,0,0,0,0,0)
@[21] 0x69d8766e nnotesws.@DocSave@16+17950 (4000,1777a8,178804,aa39018)
@[22] 0x69d7b452 nnotesws.@DocMailAndSaveExt@12+210 (17834c,178804,aa39018)
@[23] 0x69d7b620 nnotesws.@DocMailAndSaveExtExt@12+160 (17834c,0,1787e0)
@[24] 0x69d7b63d nnotesws.@DocMailAndSave@8+13 (17994218,16f6f418)
@[25] 0x69476335 nnotesws.CRWDocSelection::CommonCommand+1269 (16fca018,0)
@[26] 0x69477bab nnotesws.CDocScriptSelection::CommonCommand+27 (16f6f418,178804)
@[27] 0x6947295b nnotesws.CLotusScriptUIObject::DoCommonCommand+155 (17994218,16f6f418)
@[28] 0x694728b3 nnotesws.CLotusScriptUIObject::DoCommonCommand+35 (17994218,6000000b)
@[29] 0x6947314b nnotesws.CLSXUIDocumentWnd::DispatchMethod+875 (17994218,178c34)
@[30] 0x694175b1 nnotesws.LSXUICLASSCONTROL@16+913 (1502ce8,109,178be8,178c34)
@[31] 0x693ea204 nnotesws.NECLASSCONTROL@16+52 (1502ce8,109,178be8,178c34)
@[32] 0x693ea3db nnotesws._tag_NotesADTControl::ClassControl+27 (16f6f440,1502ce8,109,178be8)
@[33] 0x609c448e nnotes.LSsInstance::AdtCallBack+238 (1502ce8,69417220,109,14e1af18)
@[34] 0x609e355d nnotes.LScObjCli::ProdMethodCall+61 (14e1aed8,6d9,a75cc98,10000)
@[35] 0x609e3450 nnotes.LSsThread::AdtDoProdCallout+160 (8025a30,14e1aed8,10000,a75cc4c)
@[36] 0x609e336d nnotes.LSsThread::AdtCallMethod+45 (1,a87c7f4,73404f5d,734a4bc0)
@[37] 0x60975a7f nnotes.LSsThread::NRun+6191 (8025a30,aa39018,1,1501d60)
@[38] 0x6097625f nnotes.LSsThread::Run+303 (8025a30,178d74,6940ae48,1502ce8)
@[39] 0x60a57683 nnotes.LSsInstance::Resume+35 (1502ce8,178e0c,693b58a0,1501d60)
@[40] 0x6940ae48 nnotesws.LSEcInstance::ResumeClientScript+40 (1501d60,1785cc,b,c)
@[41] 0x693b58a0 nnotesws.LSEcInstance::Resume+592 (1501d60,1,178e34,693ea1a9)
@[42] 0x6940ac6e nnotesws.LSEResume@4+14 (1501d60)
@[43] 0x693ea1a9 nnotesws.LSEThread::RaiseEvent+153 (95b0000)
@[44] 0x693ea36b nnotesws.CLSUIDocument::RaiseEvent+283 (0)
@[45] 0x693ead9c nnotesws.DocScriptRaiseEvent@28+540 (7be5618,aa5b318,0,0,0,0,0)
@[46] 0x69e2d7ad nnotesws.DocExecuteButton@12+125 (aa39018,97fd364,97fd764)
@[47] 0x6940a3bf nnotesws.HotRegionEvent@20+319 (97fd364,97fd764,3,19a0050,0)
@[48] 0x693b54c9 nnotesws.HotSpotRunEvent@20+233 (97fd364,97fd764,3,19a0050,0)
@[49] 0x693b5393 nnotesws.DocDispatchRABEvent@20+147 (aa39018,aa5b2d8,3,19a0050,0)
@[50] 0x69e5af0c nnotesws.@DocMouseButtonUp@16+1084 (50,19a,d03ac,aa39018)
@[51] 0x693badc7 nnotesws.@DocWindowsMessage@24+1783 (0,19a0050,17933c,179330,0,0)
@[52] 0x693b95ce nnotesws.DocRichTextWndProc@16+238 (aa39018,202,0,19a0050)
[53] 0x7779c4e7 USER32.gapfnScSendMessage+463 (693b94e0,d03ac,202,0)
[54] 0x7779c5e7 USER32.gapfnScSendMessage+719 (0,693b94e0,d03ac,202)
[55] 0x7779cc19 USER32.gapfnScSendMessage+2305 (693b94e0,0,179484,69430614)
[56] 0x7779cc70 USER32.DispatchMessageW+15 (179460,69390000,777953ba,30612)
@[57] 0x69430614 nnotesws.NEMMainLoop@4+1188 (12113b0)
@[58] 0x01211f90 NLNOTES.WinMain@16+3040 (1210000,0,1,0)
@[59] 0x01212fa4 NLNOTES.__tmainCRTStartup+336 (7ffdd000,17fcd8,77d437f5,7ffdd000)
[60] 0x77c53c45 kernel32.BaseThreadInitThunk+18 (7ffdd000,77a6a6e2,0,0)
[61] 0x77d437f5 ntdll.RtlInitializeExceptionChain+239 (12130e7,7ffdd000,0,0)
[62] 0x77d437c8 ntdll.RtlInitializeExceptionChain+194 (12130e7,7ffdd000,0,0)
############################################################
PASS 2 : FATAL THREAD with STACK FRAMES 1/33 [ NLNOTES: 0914: 0e48]
FP=00176f6c, PC=61a78657, SP=00176f68
stkbase=00180000, total stksize=241664, used stksize=37016
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
help pls!!!