"No Message Queue with that name" occurs on Smart Upgrade

I have one Notes user for whom the Smart Upgrade fails with the message “No Message Queue with that name”. I have other users who have recently successfully upgraded from 8.5 to 8.5.1 using the same Smart Upgrade kit.

The scrubbed log for this user’s Smart Upgrade attempt (as reported back to the Smart Upgrade Tracking Report database is below.

SmartUpgrade_WRKS117_2010_02_18@08_54_59.log

[1028:0004-109C:alarm] IN=StartTime IV=02/18/2010 09:28:02 AM

[1028:0004-109C:alarm] IN=FinalStatus IV=Interrupted

[1028:0004-109C:alarm] IN=UserName IV=CN=Firstname Lastname/O=OURCOMPANY

[1028:0004-109C:alarm] IN=CurrentVersion IV=Release 8.5

[1028:0004-109C:alarm] IN=Version IV=Release 8.5 December 05, 2008

[1028:0004-109C:alarm] IN=Type IV=Notes Client Only

[1028:0004-109C:alarm] IN=ProgramDirectory IV=C:\Program Files\lotus\notes\

[1028:0004-109C:alarm] IN=DataDirectory IV=C:\Documents and Settings\flastname.OURCOMPANY\Local Settings\Application Data\Lotus\Notes\Data

[1028:0004-109C:alarm] IN=VersionOS IV=Microsoft Windows XP Service Pack 3

[1028:0004-109C:alarm] IN=UserNameOS IV=flastname

[1028:0004-109C:alarm] IN=DomainNameOS IV=OURCOMPANY

[1028:0004-109C:alarm] IN=MachineName IV=WRKS117

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM TM=SU: OpenSession: ‘CN=NOTES/O=OURCOMPANY’ SUTriggerSmartUpgrade()

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM TM=SU: SUTriggerSmartUpgrade: WksMsgPut(WKSMSG_SMARTUPGRADE…)

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM TM=SU: SUTriggerSmartUpgrade: WksMsgPut: error: No Message Queue with that name.

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=ErrorMessage IV=SU: OpenSesssion: SUTriggerSmartUpgrade: error: No Message Queue with that name.

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SU_IN_PROGRESS IV=0

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SU_NEXT_UPDATE IV=02/18/2010 10:28:02 AM

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SU_DELAY_VERSION IV=

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SU_DELAY_DAYS IV=1

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SU_FILE_CLEANUP IV=C:\Documents and Settings\flastname.OURCOMPANY\Application Data\smkits

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=SUT_NEXT_UPDATE IV=02/18/2010 10:28:02 AM

[1028:0004-109C:alarm] 02/18/2010 09:28:02 AM IN=FinalStatus IV=Failed

IN=StopTime IV=02/18/2010 09:28:02 AM

IN=VersionFinal IV=Release 8.5 December 05, 2008