I must be missing something simple. I have a client that is getting all her emails but she is not gettting them in her “inbox”. However they do show up in her “all documents” folder. it sounds like a simple setting but I haven’t located it. anyone know what the problem is?
Subject: no emails in inbox but they are in “all documents folder”
Press Ctrl+Shift+F9 when in mailfile then close & open it, this may work
Subject: RE: no emails in inbox but they are in “all documents folder”
Could be a corrupt $Inbox…
You could open their mail database using the Designer client.
Delete the $Inbox view
Then replace the Design of the database - using the existing Template file, which will add the $Inbox element back…
Send a test mail to make sure all newly delivered mails are going to the Inbox…
HTH
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Subject: RE: no emails in inbox but they are in “all documents folder”
Replacing the design did work for me.
Subject: RE: no emails in inbox but they are in “all documents folder”
I’m having the same issue, how do you fixed those email that listed in all documents view that recently in inbox view?thanks greatly.
Subject: RE: no emails in inbox but they are in “all documents folder”
After remove the $INBOX view via Designer Client, you must replace the design using the following command on server console:
load nconvert mailfile.nsf * mail7.ntf
mailfile.nsf = database name
mail7.nsf = is the filename for the server template you’ll use to this mailfile
P.S.: This command will rebuild the $inbox view and reindex all received mails into INBOX view
I hope it helps.