I have a problem on Notes 11.0.1 FP2 clients because I cannot see combobox "Chat Display Style" in "Chat Window and transcript" section of Sametime preferences:
This makes chat appears bad in client, this way:
as you can see there is no bubble.
managed-settings.xml is like this:
<settingGroup name="com.ibm.collaboration.realtime.chatwindow" lastModDate="20210329T172000Z">
<setting name="useTabs" value="true" isLocked="false"/>
<setting name="horizontalTabs" value="false" isLocked="false"/>
<setting name="showuserleft" value="true" isLocked="false"/>
<setting name="showLoadingPanel" value="false"/>
</settingGroup>
How can I do to make combobox "Chat Display Style" visible again?
Thank you.
Check user.policies.xml - is "persistentChatEnabled" = 1 for the users/default?
If it is - then we need to check if persistentChat is working properly on the community server.
Please open a case if we need to check that.
Thank you, it worked until I saved managed-settings.xml after add showLoadingpanel.
Is there a way to make that combobox visible again? Just after starting Notes that combobox is visible but after some seconds it disappears.
I might suggest removing all but the 'showLoadingPanel' from your config - the first two are what's controlled by the persistentChat policy so are duplicates and may be conflicting.
Do you think I can remove all the lines (except showLoadingPanel) without all the Notes client 10.0.1 have issues?
Thanks again for your support.
I see you're opening a case - but yes, removing the others should not impact the older/existing clients since they would already have the features set as required.
A 'new' v10 client might.
What I don't understand is that this is what I see in C:\Program Files (x86)\IBM\Notes\Data\workspace\.metadata\.plugins\org.eclipse.core.runtime\.settings\com.ibm.collaboration.realtime.chatwindow.prefs is this:
DefaultPalleteFolder=C\:\\Program Files (x86)\\IBM\\Notes\\Data\\workspace\\.metadata\\.plugins\\com.ibm.collaboration.realtime.palettes\\palettes\\Smileys
chatui=BUBBLE
closemultipletabswarn=true
convo.enabled=true
eclipse.preferences.version=1
entersend=true
esccloses=true
fontDefault=1|Arial|9.75|0|WINDOWS|1|-13|0|0|0|0|0|0|0|1|0|0|0|0|Arial;
horizontalTabs=false
maxChatsShowWarn=true
saveChats=true
sendAreaHeight=132
showLoadingPanel=false
showdatestamp=true
showemoticons=true
showstatusupdates=true
showtimestamp=true
showuserinfo=true
showuserleft=false
sortNWayParticipants=false
timeformat=24
updateEmoticons=true
useDefaultGO=true
useLessVerbose=false
useTabs=true
usemyfont=false
usingAccTranscript=false
warnNewMessageArrived=true
warnWhenAway=true
warnWhenInMtg=true
windowHeight=763
windowWidth=905
xpos=39
ypos=183
I will raise a case
Thank you
Hello Stefano,
we have the same issue (no "Chat Display Style" box) in our Notes Clients German 11.0.1FP4.
Was this issue solved in your case?
Do you have a solution for us?
Thank You
Jacob
I believe you are running into this same issue:
HCL Notes Client 11 German Sametime chat reverts to "classic" if changing any preference
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0076437
If needed, open a case and we can review in detail.
Thanks!
Trevor Tallackson
Sametime L3 Support
Hello Trevor,
thank you.
The case CS0268993 is open for this issue.
BtW: Can you take a look on Case CS0267304? L3 should contact us but till now we have no response.
Kind regards
Jacob
