No audio and video, expect own

HCL Sametime Sametime Forum
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1

Hello, everybody!
I installed ST 12 (docker, centos 7.9). Everything is ok, but no audio and video, except my own.

What should I check to resolve the problem?

with the best regards,

Mikalai Beliashou

2

The very first thing to check is that UDP Port 10000 is open to the public IP address.

You can find the address by checking the logs of the JVB component -

' docker-compose logs jvb | grep -i discovered '

Will show the address as discovered by STUN.

3

Thank you for reply. 

[beliashou@chat sametime]$ sudo /usr/local/bin/docker-compose logs jvb | grep -i discovered
jvb_1              | INFO: Discovered public address 193.86.75.1:10401/udp from STUN server 108.177.126.127:19302/udp using local address org.ice4j.socket.IceUdpSocketWrapper@53a69898
jvb_1              | INFO: Discovered public address 193.86.75.1:10401/udp from STUN server 74.125.24.127:19302/udp using local address org.ice4j.socket.IceUdpSocketWrapper@2e3dc97b
jvb_1              | INFO: Discovered public address 193.86.75.1:10401/udp from STUN server 172.253.121.127:19302/udp using local address org.ice4j.socket.IceUdpSocketWrapper@4d4cfcfa
[beliashou@chat sametime]$ 
​

My server placed in internal network. I don't NATed from external IP yet.

Port 10000 opened for users in internal network.

Which ports and protocols should I open on NAT?

4

If you are internal only - then

a) in custom.env - set DOCKER_HOST_ADDRESS to the local address of the machine - this address must be routable and UDP 10000 open to it.

b) in .env - set the value of 'JVB_STUN_SERVERS' to empty

and restart/retest

5

Thank you! Working fine!