Most of us have a story about a frustrating experience with a government service. But what if AI could change that?
A new report from IDC and HCLSoftware explores how AI is helping governments create better, more orchestrated experience for citizens. Its not about replacing people, but about using technology to make services more responsive and easier to use.
The report covers what’s working, what’s not, and what’s next for government and AI. If you’re interested in the future of public services, it’s worth a read.