Need Help: Moving from Windows to Mac OSX

I recently setup an art department in a large mortgage company. Against the wishes of our IT department, we went with brand new Macs running OS X.2. They have been very easy to setup, easy to hook into the Windows network, and work beautifully!

Our only issue is that the company uses Lotus Notes R5 on the PC workstations. We are currently having to use a web browser to read our email on the Mac workstations. Unfortunately we are not able to use all of the features that Notes has via a web browser.

I found the free trial version of Notes Client for OS X. When trying to setup the client, it wants the server’s address (which I have), and it wants the Notes ID file. For the Notes ID file, do I need to copy this from the PC? Where do I find this? I’m not sure how I need to get this setup? My IT is NOT willing to give us any support, and I am on my own.

If anyone could help me with the setup, I would appreciate it. Thank you.

Subject: Great…use R6…

R6 is the only native OSX version (unless you want to go R6.5) and then you can replace your mail template and have great functionality too.

…Neil

Subject: IT WORKS!!

Thanks to benpoole for his help. Yes, I just copied the “user.id” onto the Mac and it works. I just duplicated the settings from the PC to Mac. I had asked my IT for the server information… but no response. OH WELL.

Macs rule.

Subject: You have some serious management issues

I see both sides of this issue. I’m afraid that your IT Dept is within its rights to not support you, if as you say, you’ve gone ahead and installed Macs without their permission.

Around here, we still have the odd PC user who installs MS Outlook without our permission. When they ring up asking for help with getting it to talk to the Notes server, I just say “sorry, we don’t support MS Outlook, goodbye”. And I think that’s being lenient on them! If I had my way, I’d simply get it deleted from their machine without telling them.

Didn’t anybody try to to resolve this with the “higher ups” in your company, before you got the Macs in?

Cheers,

  • Mike

Subject: IT did order the Macs!

No, we did not go out and order the Macs without their permission. In fact, they ordered the Macs for us. The VP told me that if “business dictates it then we’ll get them”, but, “that he didn’t like it”, and that “we were on our own for support”. Again, due to the graphics software that we have, they have not supported us anyway even on Windows. Everytime that I think about the issues about using PC’s vs. Macs, we did the right thing. Their network is slow, they can’t support our software (from installing to questions), and they can’t support basics of printing (fonts, drivers, and printers).

Last week one of the guys from IT came down to check out OSX. Even tho’ he did not want to admit it, he was impressed with OSX, and that we have Lotus Notes running. Everything that I did they told me that I couldn’t do.

Subject: RE: IT did order the Macs!

In that case, they have to support them. If they didn’t want to support them, they had no business buying them for you: simple as that. They can’t have it both ways.

I still says it’s a management issue. The higher ups in your company need to sort it out.

Cheers,

  • Mike

Subject: That’s a quality IT dept. you have there… (WAS: Need Help: Moving from Windows to Mac OSX)

My God, what a bunch of jokers those guys are!

Anyway, you can use ID files from PCs, yes – at least, I do. I have a PC and a Mac, both running Notes 6. ID files typically sit in the Notes data directory, which on a PC is usually in one of these locations:

c:\notes\data

c:\lotus\notes\data

HTH

Subject: RE: That’s a quality IT dept. you have there… (WAS: Need Help: Moving from Windows to Mac OSX)

Come on Ben. If the IT Department has made a decison that OSX ior Mac is not a supported platform in their organization, that is their right.

Besides, most programs used by Art departments work fine on PCs as well. I use Photoshop, Premiere, After Affects, Illustrator, Quark, etc fine on a PC. Macs are nice to have but there should be a real reason to select a Mac over a PC.

Of course one reason would be that IBM sent out marketing Material artwork to Business Partners that could only be opened on a Mac…

Subject: RE: That’s a quality IT dept. you have there… (WAS: Need Help: Moving from Windows to Mac OSX)

Yeah, but surely if company policy is Wintel-only, they shouldn’t even let people buy Macs in the first place? To let users purchase equipment, and then leave them to it smacks of stupidity… the people who suffer are the end users, and rightly or wrongly, this reflects badly on the IT dept. Simple as that.

Anyway, it’s all by the by. And don’t get me started on reasons to choose a Mac over a PC (and I don’t just mean the arty-farty stuff) … ; - )

Subject: What data file do I need? And, this is why we went to Macs.

On the PC, I go into C:\Lotus\Notes\Data… and what file am I looking for? I see a long list of files, and several more folders.

Now, with this data file, can I copy it to the Mac and then will it pull the data from the server? Any explanation of how Lotus works would be appreciated.

To answer why Macs… and why no support from IT…

We have been using PC’s for graphics for the last several years. Our IT has not been able to support any of the software that we use (Illustrator, Freehand, PageMaker, Quark, Photoshop… etc.). I cannot call our help desk and ask them how to do anything in any graphics software. No support on fonts either. I received a new PC a year ago that did not have Helvetica installed. I heard from the help desk, “What’s Helvetica?”. We have little support for our expensive color laser printer, except for giving us toner. Recently, upon shut down, the printer drivers on my PC would disappear. It took five IT guys 12 hours over 6 business days to fix the problem. I asked, why don’t you just reinstall everything? I was told, “Not with all of your graphics software.”. Each time that we have been moved, or have gotten a new black laser printer, I have to go into a long story about why I need a postscript driver installed, not a PCL driver. “Postscript?” I would hear, “That’s that Adobe thing. We don’t support that.”. I can’t create PS files with a PCL driver!

So, IT has not been offered much support for us in the first place. Why should it matter what OS that we are running? We prefer Macs, we learned on them, own them at home, and are faster on them. My year old PC crashed several times a day… everyday. Not a single one of our new Macs has yet crashed! We also exchange files with ad agencies that are all Mac based. Our commercial printer prefers receiving Mac files for color control and other issues.

Also, we setup somewhat of a private network for the Macs. They all have access to the network… but… we bought an ethernet hub that hooks into the Windows network. From there, all the Macs hook into this hub. We’re in a large company with a lot of wiring. Previously, we were using a server to store files on. Instead of this, we bought an external FireWire drive to do the same thing. This drive is hooked up to one of the Macs. By using this extra hub and tying the Macs together to the same hub… the transfer rate is up to 40 times faster then going through the Windows network. I am not kidding!

Now, to be fair about our IT… some of them had experience in dealing with Macs running OS9, which was a lot more work to get them to work on a Windows network. OS X was so easy to setup. To get them on the network, I literally plugged in the ethernet cable and turned them on. OS X automatically recognized the network and they were on line, just like any PC. To setup the printers, I didn’t have to load on a driver for each printer. I just typed in the IP address for each printer and told OS X what PPD to use for each. I have had problems with PC’s and the multitude of printer drivers causing problems. Plus, I can log in to the Mac from any PC… just as if the Mac was a PC. IT truly does not know how easy it has been.

And as far as getting Lotus Notes… They originally knew that there was a version of Notes for OS X before we did, but failed to tell us. Later, someone in IT slipped it out, and told us that they had a copy that they would bring to us. Then, someone above him told him not to help us, that we were on our own. So, we went out and found the free trail and were attempting to set it up to see if we can get it to work. AND HERE I AM!!

Last, this explains what we’re dealing with… A graphic artist in the department called the IT to obtain a password so that she could use the web version of Notes to check her email. Her password was sent back as “macsarejunk”.

Subject: RE: What data file do I need? And, this is why we went to Macs.

Good for you ; - )

ID files have the file suffix “id” funnily enough. Typically they take the format of an 8 char name, of sorts. For example, mine could be something like “bpoole.id”

Make sense?

You’lll find these in the Notes data directory on the PC, i.e. c:\lotus\notes\data in your case.

HTH

Subject: Now that is support that really does s…

“Last, this explains what we’re dealing with… A graphic artist in the department called the IT to obtain a password so that she could use the web version of Notes to check her email. Her password was sent back as “macsarejunk”.”

Reminds me of when I went to help an organization out with some Notes issues and all over their support area were stickies that said “Notes Stinks”. Why? because they could not be bothered understanding how it works and how all of their problems were of

This is the same support office where their now fired Notes Admin called an end user a stupid “rhymes with witch”.

Subject: Rock on!

Just let us know if you need any more help–we’ll be your Notes support staff. Well, to a certain extent.

Darn those IT people. One day, they will see the light. Whatever happened to internal customer service?

Subject: It is called maintaining a standard Desktop…

and as frustrating as it may be for users, it helps keep overall TCO down and actually improces customer service (at least theoretically) for the larger enterprise.

Subject: It’s a tough job.

No, I understand why the idea about TCO–not that I

I think it’s silly that someone, whose main task in their work life is to support the internal customers, would not take the initiative to help out. Even when I did a stint as an Notes administrator, I assisted end users with all types of computer desktop problems.

My job was to make other people happy! :wink:

Subject: Of course, you’ll need R6 and it’ll rock against the R5 PC users…

Just tell them you have to install R6 because it’s the only version Mac OSX native! Replace your mail template with the R6 one and you’ll have them looking on with envy. :slight_smile:

…Neil

Subject: Yes. In theory ; - ) (WAS: It is called maintaining a standard Desktop…)