Moving to a New Certifier

Just an FYI for something we just discovered

We have people in our company that move from one OU to another. In R5 we issued a name change/move to new certifier and had no problem. In R6, I, as an administrator, have no problem. However, someone (Accounts) who has Registration Authority and Certification Authority (we’re using the CA process) was trying to issue a name change/move to new certifier and the AdminP was reporting that the “information in the request is not consistent.”

We stepped through the process and I had the Account Person tell me exactly what she was doing. She was following the exact same steps I was. Hers would fail and mine did not.

Then, she tried it again. However, this time when she received the dialog about allowing the Primary Name to be changed, she answered “Yes” and the process worked. We were thinking that was asking if we wanted to change the “common name” (which we did not want to change).

Hope this helps others.