Hi everyone,I have a user wich used the DWA7, in this version, the user can use the functionality “Move to folder” from the SENT box.
I installed the client 8.0.2 and update the design of his mailbox. Now in SENT box there is always the icon Move to Folder, but the Move button is greyed. The user complain it was more easy to use in DWA7, and for him it’s regression…
So I explained to him he can use ADD button, then REMOVE the mail from SENT view, but he complain that it add an action where before there was not.
So,is there any way to make this button available??
Subject: you can’t “move” from Sent view to a folder
The confusion here is because "Sent’ is a view, not a folder.
Messages can only be be moved in and out of folders by using the “Move to folder” action. You can’t move a message out of a view, hence you only have the “Add” button on the dialog.
The only way to get a message out of the Sent view is to permanently delete it from the Mail application - note this would also remove it from any folder you added it to.
I know these concepts are very confusing to a general user. Perhaps we can improve upon this in the future.
Subject: INBOX is a view too?
I’m confuse, INBOX, SENT and ALLS DOUCMENTS are all views? Folders are on what user create?if yes, why we can make a MOVE from INBOX?
Subject: No, Inbox is a folder
Here is a partial list of the popular views/folders:
Inbox - Folder
Junk - Folder
User-created: (usually) Folder, although experienced user can create a new view in Mail
All Docs - View
Sent - View
Follow Up - View
Trash - View
Subject: And the difference is …
Views show all documents in the database that meet a specific criteria. (i.e. “Send” = Show me all documents I’ve ever sent. "All’ = All documents)
Folders are arbitrary collections of documents from the database put into the folder either by a user, or by a database process. (i.e. All inbound mail is first saved into the database, and then added to the Inbox folder.)
For further consideration, notes are not actually stored in the folders. The folders just hold pointers to documents in the database.
Consider : I have a document. I can put the into Folder A and Folder B. It’s the same document, but I can open it from either folder. (i.e. These are NOT separate copies.)
If I Delete the document (from either folder) then it’s removed from the database and all folders.
If I Remove the document from the folder, it’s still in the database, and still “in” any other folders that it might have been in.
Documents don’t have to be in any folders what-so-ever.
As this is very much different than using something like Windows file system, so it can be confusing.
Subject: ok, I understand better now
Thanks both for your explaination, I understand better now about it.
Subject: Not completely true
You can copy a document to a folder from the Sent items and press delete in the sent items view. Notes will prompt you if you want to delete the item from the database or that it is removed from sent items (actually a setting will be placed on the item which makes it not showing in the sent items view).This is unique to the Sent items view.