Three out of Five days this week when I start the Notes client on my laptop the toolbar is missing.
This image shows the toolbar when it is in place so you know which one I’m talking about:
The only solution is to close notes and restart.
This issue was there with beta 1 and 2 and cd12.
Subject: Looks like your issue is back?
I recall you having this issue back during Notes 8.5 beta. Are you seeing the same errors in your trace logs files as you posted here >>? If different please post your trace logs. In any case I’ll investigate this further.
Thanks,
John
Subject: Worked this morning
This morning when I started the toolbar was there however here are the log/trace in case this may show the issue or other issues. When it happens next I will capture the log/trace as soon as it occurs and post it.
Log Viewer
Viewer Preferences
Time
Severity
Message
Subsystem
2009-01-26T07:02:03.226-08:00
WARNING
The workspace exited with unsaved changes in the previous session; refreshing workspace to recover changes.
org.eclipse.core.resources
2009-01-26T07:02:20.132-08:00
SEVERE
Invalid preference page path: Cache
org.eclipse.ui
2009-01-26T07:02:44.179-08:00
SEVERE
CLFNM0146E: serviceexception while documentstorekey 74254360, folderkey 2590538
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider
2009-01-26T07:06:30.870-08:00
SEVERE
CLFNM0146E: serviceexception while documentstorekey 74254360, folderkey 2229498
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider
Trace Viewer
Viewer Preferences
Time
Severity
Message
Subsystem
Source Class.Method
Thread Id
2009-01-26T07:02:02.101-08:00
CONFIG
eclipse.buildId=client_620_20081114-0851
java.fullversion=J2RE 1.6.0 IBM J9 2.4 Windows XP x86-32 jvmwi3260ifx-20081002_23977 (JIT enabled, AOT enabled)
J9VM - 20081002_023977_lHdSMr
JIT - r9_20080415_1520ifx7
GC - 20080415_AA
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Framework arguments: -dir ltr -NPARAMS /authenticate RoamedHere=1 -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -plugincustomization C:/Program Files/Lotus/Notes/framework/rcp/plugin_customization.ini
Command-line arguments: -os win32 -ws win32 -arch x86 -dir ltr -NPARAMS /authenticate RoamedHere=1 -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -data C:\Program Files\Lotus\Notes\Data\workspace -plugincustomization C:/Program Files/Lotus/Notes/framework/rcp/plugin_customization.ini
com.ibm.rcp.core.internal.logger.frameworkhook
com.ibm.rcp.core.internal.logger.frameworkhook .writeSession
0
2009-01-26T07:02:03.226-08:00
WARNING
The workspace exited with unsaved changes in the previous session; refreshing workspace to recover changes.
org.eclipse.core.resources
1
2009-01-26T07:02:20.132-08:00
SEVERE
Invalid preference page path: Cache
org.eclipse.ui
2
2009-01-26T07:02:44.179-08:00
SEVERE
CLFNM0146E: serviceexception while documentstorekey 74254360, folderkey 2590538
com.ibm.csi.types.DocumentNotFoundException: Could Not Locate Document
at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)
at com.ibm.csi.notes.internal.NotesContentDelegate.locateDocument(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.locateDocument(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.setCaretSelection(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.getPage(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.getInitialPage(Unknown Source)
at com.ibm.rcp.jface.viewers.CollectionContentProvider$5.fetch(Unknown Source)
at com.ibm.rcp.jface.viewers.AbstractDeferredContentProvider$FetchJobThenDeferredUI.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider .locateDocument
3
2009-01-26T07:02:45.320-08:00
INFO
ReflectorsResponse.load: reading 2reflectors
SystemOut
4
2009-01-26T07:02:45.461-08:00
INFO
ReflectorsWithIDResponse.load: reading 2 reflectorsWithID
SystemOut
4
2009-01-26T07:06:30.870-08:00
SEVERE
CLFNM0146E: serviceexception while documentstorekey 74254360, folderkey 2229498
com.ibm.csi.types.DocumentNotFoundException: Could Not Locate Document
at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)
at com.ibm.csi.notes.internal.NotesContentDelegate.locateDocument(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.locateDocument(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.setCaretSelection(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.getPage(Unknown Source)
at com.ibm.rcp.csiviews.providers.CSIPagedContentProvider.getInitialPage(Unknown Source)
at com.ibm.rcp.jface.viewers.CollectionContentProvider$5.fetch(Unknown Source)
at com.ibm.rcp.jface.viewers.AbstractDeferredContentProvider$FetchJobThenDeferredUI.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider
com.ibm.rcp.csiviews.providers.CSIPagedContentProvider .locateDocument
5
Subject: We need you to enable some extra debugging to help us isolate your issue…
Your previous logs indicate some kind of issue with the toolbar however we need to dive alittle deeper to see what is causing it. Please add the following line to your rcpinstall.properties file -
com.ibm.rcp.ui.controlset.level=FINER
This will enable quite a bit of toolbar debugging information for us. When this issue happens again please attach the trace-log-0.xml as a response doc.
Rcpinstall.properties is located is located in the workspace.config folder. You can edit this file with notepad or any test editor. If you install to the default folders then use the below path to find and edit your rcpinstall.properties file.
C:\Program Files\IBM\Lotus\Notes\Data\workspace.config\rcpinstall.properties
Thank you for the help.
John
Subject: Solved
See this link
I did what was asked (a bit more actually) and all seems fine now. I deleted all entries in the roamingdata.nsf and deleted the workspace folder. after a shutdown, startup and reconfig, another shutdown it now starts the say I expect. If the toolbar disappears again I’ll advise.
thx
Subject: ok, thanks for the update, sounds like that will solve the issue <>
Subject: installed - will report back when I have more info
Subject: Sorry…
Also. please add com.ibm.workplace.noteswc.level=FINEST as well.
Thanks,
John
Subject: added
will report back
thx