Client 7.03 using dwa7.ntf mailfile with no quota, size 1.8gb413 folders exist.
The user has created nested folders 4 levels deep. After converting her mail file to dwa7 from inotes6, the users has been complaining that her folders are disappearing. What I have discovered is, when she creates folders and moves mail messages into them they all show up fine in the navigator. When she closes the mailfiles (not notes client) the folders disappear. The mail messages remain in all docs. I then view her design and see the missing folders at the bottom of the list and they are all named “untitled”. When I open one of the untitled folders, I cannot see the docs when refreshing, I get and error message Server Error “A transient network error or netwok adapter failure has truncated a message from a client. If it recurs, run the appropriate adapter diagnostics”. I then rename the folder and save it. I can now see all of the documents. However, I then move that folder to the nested folder and it disappears again and it is renamed to “untitled” again.
Can anyone help? Lotus help??
I have tried, fixup, updall and compact. no help.
I have refreshed the design and replaced the design. no help.
I am now creating new folders, moving the documents and deleting the folder that is untitled. This seems to work, but I have now done this for 20 folders and it keeps happening. I want to solve the issue.
Please help, my CEO wants to change to Exchange !!
Subject: RE: missing folders but can see untitled folders in the design
Please pursue this matter with Lotus Support.Are you thinking that this is a problem in DWA7 that was not in version 6?
Can you reproduce this problem in a copy of the mail file?
If you delete some folders, can you then create new folders? I’m trying to determine whether the problem is the number of folders, or the specific name chosen.
Can you create folders that are only three levels deep?
Can you create folders that are four levels deep but whose total name is shorter?
Assuming the problem is there are just too many folders, would a solution that finds all the empty folders and deletes them, suffice?
Subject: RE: missing folders but can see untitled folders in the design
It could be with dwa7, but the user did have some unusual behavour in inotes6, where she would create a folder and it would move to another location.
YES - I can produce the problem in a copy of the mail file…
I can create new folders in the same 4 level nested area as well as 2,3 levels, WITHOUT having to delete any folders. I think the problem is that she was creating more than say 5 folders in a row and it some how corrupted.
What is the limit in number of folders? Is there a nested folders limit? The user does not have a lot of empty folders, but she does have a lot of folders with only 4 messages in them. I could try to delete the empty folder, can you send me an agent ??
This user is the CEO’s admin, so if I tell her that there are too many folders she is going to be critical of the software. Do you know how many limits there are in one outlook pst file?/
Subject: RE: missing folders but can see untitled folders in the design
YES - I can produce the problem in a copy of the mail file…Great – then you’re in a position to answer the questions in my last post without messing up this user’s mail file, and you have sample data for Lotus Support. It’s really hard for us to do anything about problems that only happen on one workstation which someone’s using it.
I can create new folders in the same 4 level nested area as well as 2,3 levels, WITHOUT having to delete any folders.
I think the problem is that she was creating more than say 5 folders in a row and it some how corrupted.
Knowing the exact conditions, is important to solving the problem.
What is the limit in number of folders? Is there a nested folders limit?
According to this technote, you can have up to 200 cascading views (and a folder is a type of view for this purpose). I believe this is more an outline issue than a view issue specifically, but I’m not sure of that. I’m also not sure whether 200 is a hard and fast limit, or an estimate based on average folder size name and the real limit could be expressed in bytes. Folders four levels deep have long names because the name includes the complete “path” to the folder.
I could try to delete the empty folder, can you send me an agent ??
Look for sample code on my blog tomorrow morning (link below).
Do you know how many limits there are in one outlook pst file?