Message Recall error -3574

We recently upgraded an individual to the standard 8.5 mail template and received an error message when attempting to open the message router mail message that was returned from a recalling message:

“Recall Error, - 3574, Nonexistent frame or frameset specified. at line 251”

I’ve only seen one other reference to this on the opentf site: http://www.openntf.org/projects/pmt.nsf/b521bae9087a360985256bed004b4ec4/1f1a2b1a0cc226ca8625767a0044fa9b!OpenDocument

We attempted several recalled messages and it is only affecting this one user at the moment. The error message occured when selecting the “Mail Router” email, not the report message. Several other users have recalled messages without issue.

Subject: Same Problem

I am having this same problem using the Mail85 template. It is only happening to some users.

Subject: Further Investigation

Users can open that message in the sent view, just not the one that comes up in the inbox.