Mailto: link not working, alternatives?

HCL Domino Domino Forum
1

I have a hotspot resource link in a RT field on a document that should launch a new memo in the Notes client for sending in feedback about the site (app is XPages web-based). It sporadically worked when I set the site to be in the intranet zone & in protected mode, but now it doesn’t work at all. The LN splash screen sometimes pops up in the browser window but nothing happens. Of course, this is IE8 … the link works fine in Firefox3.6. I am logged into the application.

“mailto:firstname.lastname@company?subject=Hello!”

I’ve searched this forum, earlier forums, the web and haven’t found a reason for this misbehaviour (other than the suggestion about the protected mode). Is there a reliable way of getting the “mailto:” to work in IE8?

Or, do I need to build a separate form, XPage & run a scheduled agent just to get a feedback memo to work? Seems a bit heavy-handed.

What have other developers done when they want a feedback / contact us email to be generated?

Thank-you in advance for any direction, suggestions, code.

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Subject: I am pretty sure you are using a Single user installation with notes.ini not in the program dir, right?

3

Subject: Yes, single user, but notes.ini is in the program directory

I have 7.0.2 installed as well, but the 8.5 install seemed to have cleaned out all references to that in the registry. My 8.5.1 data folder is not in same folder as the program files, just in case that’s important. I’m on Windows7 64-bit. I just checked and the browser version I typically use is IE8 32-bit.

I just tried using the 64-bit IE8, and the mailto: linked worked. I’m not sure it will continue to work, so will try the links again later.

Argh! I give up … it just worked again in my IE8 32-bit browser.

Maybe something went cross-eyed in my browser settings – I always did have LN set as my default email program – so dunno.