Mails reapear in Inbox annouced to be fixed in 6.0.1 :
but we still have this problem with 6.0.1 …
Any news from Lotus ??
Subject: I think I’ve encountered this too. Just today even.
One of my users called me, freaking out that he just received an old message.
I had originally attributed the incident to user-error since this user is one of my most disgruntled, and loudest complainers for moving away from Outlook/Exchange, but maybe it’s really happening.
Subject: RE: I think I’ve encountered this too. Just today even.
Neal,
I don’t want to come across as telling you how to do your job, so I want to be very precise about how I put things here. You’re migrating from Exchange to Notes, and that’s very exciting. Like any email migration, you’re going to go through a lot of pain as users gripe about every small thing that works the slightest bit differently than the previous system.
But there are also a couple of things to bear in mind…
-
You’re moving to a dot-0 release. That’s always a risky proposition, and you should make every effort to remind your users that while IBM is fixing bugs, they will exist within the platform. Microsoft release dot-0 software, too, and while you’re waiting for their Service Packs, you generally have to live with at least as long a list of bugs.
-
Some stylistic decisions are simply presumptions of the product. Non-delivery of messages to the sender when they are a member of a group, for instance. While I can see why this is important to you in the broadcast context, imagine if everyone received a copy of every message they sent to a group they were in? Now imagine they’re sending large file attachments to members of their workgroup. Now imagine that they, like most users, are terrible about cleaning up their mail files. Would you and your users be happy with the results? That’s the design philosophy decision that the folks at Lotus made.
-
Particularly since you’re moving from Outlook, I’d strongly recommend looking at the OpenNTF template, which has some features matching those in Outlook. We’re actually in the process of adding more of those, and trying to make the overall system easier to administer, too. I’m going to see what we can do about this “send the sender a copy” concept in the template itself.
I know it’s probably on the edge of overwhelming to be juggling bugs, design differences, and real lack of features in the product. There are all these things where you understand the differences, but as far as your users are concerned, all they see is that it’s not Exchange. I would encourage you to communicate with them as much as possible. Perhaps your experience is different, but for me, letting users know that you’re taking their concerns seriously and trying to resolve them on multiple fronts is always a successful strategy.
Feel free to contact me at nathan@openntf.org if there’s anything I can help out with.
Subject: NEAL HOWARD!!!.. re: I think I’ve encountered this too. Just today even.
I can’t reply to your email. Get’s bounced as “User Unknown.” Please send me a valid email address. Thanks.
Subject: RE: NEAL HOWARD!!!.. re: I think I’ve encountered this too. Just today even.
Aarrgghh! Looks like my internet address has vanished from my location document again. Does replacing the mail database design do this? I thought the location document is stored inside one’s PAB???
Subject: RE: NEAL HOWARD!!!.. re: I think I’ve encountered this too. Just today even.
It inherits from your person doc in your Domino Directory. Fix it there. 
Subject: RE: NEAL HOWARD!!!.. re: I think I’ve encountered this too. Just today even.
So THAT’s why the bugger keeps changing back!!
I really would prefer that Internet recipients see me as Jeff Dunlop jeffd@mandated.com, but I can’t get that to stick in the local address book. Is this possible?
Subject: But all the person documents ARE correct…
… this is the first thing I checked. They were all checked and double checked and triple checked before ever going live in the first place. We have three different Internet domains served by this server, so we ensured every user had the correct address including the domain part beforehand. Yet still, we’re having mysterious dropouts on the internet address field of the location document at the workstations after they’ve been working fine for a few days, then POOF, all of a sudden they quit and an examination of the location document shows a blank internet address there, but the person document on the server still shows the correct address.
Subject: Yes, you can do this -
Open your location document in edit mode, and go to Actions - Advanced - Set Update Flag. You will get the question "allow Administrators to keep this locations’ settings up to date with those settings on your mailserver’. Choose ‘no’. Now the Internet Address value in your location document will not be changed by the Domino directory anymore.
Subject: Mails reapear in Inbox - not corrected in 6.0.1 !
Are we talking about ‘move to a folder and it’s still in the inbox’ or ‘reappearing’, which seems to me to be a different animal.
I’ve seen ‘reappearing’ when a db compact messed up, or when a replica had bad settings and was replicated, etc.
But, I think the SPR quoted meant when it was moved to a folder, it wasn’t removed from the inbox view (and that does appear to work on 6.0.1 properly).
Lee Sweet
PCLP R5 SA
CLP ND6 SA
Subject: RE: Mails reapear in Inbox - not corrected in 6.0.1 !
Hi,I really talk about ‘reappearing’ : old mails that have been classify in a folder (and doesn’t show up anymore in the inbox), one day reappears in the inbox … they appear twice : in the folder and in the inbox …
these mailbox are replicated between and R5 and R6 servers, with structure replication disabled.
what do you mean by “db compact messed up”, and “bad settings” ?
is there a way to check this kind of thing ?
thx