We are having issues with our mail router “hanging”. I would like to use the mail routing topology tools in admin to troubleshoot, but when I click “by connections” and “by named networks” I get an error that no topology information is found in names.nsf, run the maps add in task on the server. How do I run this ?
Subject: Re: Router Hanging
If the ROUTER Task of your Domino Server does not seem to be routing mail, goto the Domino Console and enter the following command:
tell router show queue
This will display a list of the messages sitting in the ‘mail.box’ of your Domino Server including any messages regarding why they are still sitting-there.
One of the most common causes of mail not-being routed by the ROUTER Task are DNS-related issues.
The following TechNote will assist you with interpreting the output from the “tell router show queue” Domino Console command:
Title: How to read the output of TELL ROUTER SHOW command
Doc #: 1093506
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21093506
Subject: Re: Mail Routing Topology
From the Domino Console, enter the following command to load the Maps Task:
load maps
Shortly thereafter, you’ll see the following messages on the Domino Console:
Maps Extractor: Building Maps profile
Maps Extractor: Maps profile built OK
After you see these messages appear, you’ll be able to view your Mail Routing Topology (by NNN or Connections) via the Lotus Administrator client.