Hello all,
We are using Verse 3.2.5. Users want to search the mail-in database and see an error:
Please help: what are the restrictions on searching the mail-in database? Is this a bug?
How can the problem be solved?
Thank you for your help
Regards,
Katrine Chu
Hi Katrine,
It seems this is an issue on the Full-Text Index (FTI). This is not a bug in Verse but a common issue on the Domino server side.
If this Full-Text Index is missing, corrupted, or not being updated, search queries will fail. This applies to all databases, including mail-in databases.
Here is a breakdown of the problem and the steps to solve it:
Why This Happens
Missing Index: The mail-in database likely does not have a Full-Text Index created. This happens if the database was created without the indexing option enabled.
Outdated Index: The index exists but has not been updated. The server’s indexing task (updall or update) might not be running or is not configured to include the mail-in database. As a result, new emails are not being indexed and cannot be found in search results.
Corrupted Index: The index may have become corrupted due to a server crash, disk error, or other unexpected issue.
Solution
The most effective solution is to manually rebuild the Full-Text Index for the mail-in database. This is a task that must be performed on the Domino server console by an administrator.
Rebuild the Full-Text Index by following the steps below:
Identify the Mail-in Database Path: First, find the exact path to the mail-in database file on the Domino server (e.g., mail\mailin.nsf).
Run the Updall Command: Open the Domino Admin client and go to Server Console and execute the updall command with the -R option. The -R option forces a rebuild of the index, which will both create it if it’s missing and fix it if it’s corrupted.
load updall mail\mail1.nsf -R
Replace mail\mailin.nsf with the actual path of your mail-in database.
Once the index is rebuilt, users should be able to search the mail-in database in Verse without any issues.
If the issue still persists, you can open a case for further troubleshooting.
I hope this helps solve the problem. Please let us know if you have any other questions.
Best regards,
John Vincent Dela Cruz
Hello, Binsent
Thank you for your reply and help. This does not help to resolve the problem. The error remains
Thank you
Hi Katrine,
This issue needs to investigate further. We suggest creating a case for it.
Thanks!
