We configure our users to use Other Internet Mail (Outlook in our case). Therefore, a Notes mail file is not created automatically. However, Domino applications run in the Notes client were able to send email notifications. This worked fine for a long time. Lately, applications cannot send email notifications (like when a user updates a document), with the error “File not found”.
why all of a sudden is the application looking for a mail file?
Is there a way to mass-create mail files for users who are set to “Other Internet Mail”?
I understand that you are experiencing an issue where the Router is trying to deliver messages to users’ mail files that do not exist.
Have you made any changes to the application that sends notifications?
Have you changed or modified the user documents?
When the Router finds recipients in the Domino directory, it will deliver messages to their mail file or to the forwarding address.
Do the “Other Internet Mail” users have forwarding addresses set in their user documents?
You mentioned that the notification messages sent from a Domino database have encountered this issue.
What happens if a Notes user sends an email using a Notes mail database to one of the “Other Internet Mail” users? Does the Router still try to deliver it to a non-existing mail file?
Press Alt + Enter to open Document Properties, go to the Fields tab, and locate the "MailFile" field. If the MailFile field has a value, please try the following steps:
Open the user document in Edit mode.
To see the Mail File field, you first need to change the Mail system from Other Internet Mail to Notes.
After removing the Mail File value, change the Mail system back to Other Internet Mail.
Finally, run the following commands in your server console:
show nlcache reset
load updall -R names.nsf -T $Users