On a Samsung Galaxy Note 3, Lotus Traveler 9.0.1.0 (build 201403211230)
[a] when forwarding an email, the body is blank (although attachments are present)
[b] the same errors in the log. These errors don’t seem to relate directly to the forwarding of the email, nor to anything specific the user does on the device. They seem to happen in clusters of 4 or 8 messages (2 or 4 pairs, in other words) approximately every 2 to 4 minutes.
Anybody here made any progress in tracking either of these issues down? I’m less bothered about the 2nd, in the sense that the user hasn’t reported any issues arising from it (and it’s currently just the one user on a Samsung), but the first is a minor pain.
just to mention, using Traveler via ActiveSync on Android is not supported. There is a good reason for that. iOS does not use ActiveSync in the same way as Android does. So I would suggest to install the app (via Google Play if you want).
while working out the traveler issue specific to that phone
maybe have those user consider using inotes ultralite
They wont get the email pushed to the device, but aslong as they can access the mail server via the mobile web browser can act as a temporary workaround for folks out in the field so they dont need to be tethered to a laptop
We were using exclusively iphones with no issues. We have a new batch of users that went with the Samsung S5 and we are seeing this forwarding issue. The message body does not get forwarded.
One note is that we have found if you click the option to “Edit original message information” (you don’t actually need to edit anything) , and then send the message … the message body will get forwarded also.