Lotus Notes Traveler Companion Problem

Hello all, i have a problem with traveler and companion: when a encrypted mail is received on the mobile device, a companion-link should be displayed in the mail body but we have no links in encrypted mails :frowning: everthing is configured well and all components are on the newest level but it doesn´t work. any ideas?regards

jan

Subject: RE: Lotus Notes Traveler Companion Problem

Your post says 8.5.1, if that is the case, it won’t work. You need to be on at least 8.5.2 but preferably 8.5.3.

If you are already on one of those, if you have 8.5.2, it is disabled by default so you have to enable it (it is enabled by default in 8.5.3).

If you are on 8.5.3 or enabled it on 8.5.2, do you get the mail saying you have to use Notes or iNotes to view it? If so, that normally indicates it is disabled. At that point, you need to open a PMR do that we can get more information.

Subject: Lotus Notes Traveler Companion Problem

Did you upload id file into mail file ?