Lotus Notes Mail and Blackberry

HCL Domino Domino Forum
1

Hello.

We have recently moved to a new office and our Blackberry’s, which synchronise with our Lotus Notes mail are not synchronising.

Unfortunately the gentleman who set-up the Blackberry environment is no longer with us. I have checked the services and saw that the Blackberry Synchronisation service had not started, so I started it. However we are still not synchronising.

Can anyone suggest please what I can do to get our Blackberry’s synchronising with our Lotus Notes mail.

Cheers!

NM

2

Subject: Lotus Notes Mail and Blackberry

BES Servers are not the easiest beasts to tame. RIM’s website has some great documentation on integrating Lotus Notes and Blackberry.

Jeff Dayton, PCLP, CLI

3

Subject: RE: Lotus Notes Mail and Blackberry

Thanks Jeffrey.We have successfully integrated BB with Lotus Notes. The problem is that since we moved offices our BB’s are not synchronising.

I will go to the RIM website and see what I can find and post it here.

Thanks again.

Cheers!

NM

4

Subject: Lotus Notes Mail and Blackberry

Hi Nicholas,

I assume that you are referring that the BlackBerry devices are not getting Lotus Notes email redirected and you have moved your BES?

If yes, then you need to check if the BES SRP is connected to RIM. Load the BlackBerry Manager and check the SRP connection. Also, make sure that the BlackBerry Dispatcher and Router is working. A good window to any errors is to look at the Windows event view log for “BlackBerry Messaging Agent”. The BES “MAGT” log file is another window to any errors.

Btw, BlackBerry Sync service is not related to message redirection. It is related to PIM data (i.e. address books, task, journal etc…).

Good luck!