Hi,
Today my laptop crashed unexpectedly because of battery. After rebooting it,
Lotus notes won’t open : I get authenticated, then I see for like 1 second the welcome page
then it quits automatically after that showing me sometimes the window “send data to servers”.
Do you please, have any idea about this ?
Thank you.
Subject: Rename the…
…‘Workspace’ directory. If the issue comes up again rerun the client setup.
Subject: Check for NSD
If the client crashed you should have an NSD in the IBM_Technical_support folder under notes/data directory. I would suggest you open a PMR with support and provide that NSD. They can review it to determine what caused the crash. The file name would be nsd_machine name_date@time.log
Subject: If the client…
…do not start then no NSD files will be created.
Subject: Sometimes I can get away with a fixup or two
Are you on Windows?
I’d open up a cmd.exe, go to the Notes exec directory in Windows’ “Program Files (x86)” directory, and check out a few databases.
nfixup database -v -c
where “database” is:
bookmark.nsf
desktop.ndk
cache.ndk
Y’might be able to fix 'em up and recover (that’d be “nfixup database” with no options); or you might have to rename them & get a whole new fresh one.
Also, one easy DB to check which is tougher to recover from:
names.nsf
If it fixup’s, then you’re probably ok. If it reports truncation or corrupt docs during the “-c” run, make a backup copy & then fixup.
In future if you want full recovery, it can be useful to make a a week’s worth of daily backups of these files, In order of importance to Notes:
Your user ID file.
Notes.INI (critical info about your configuration)
names.nsf (some data about your configuration, can’t be recovered)
desktop.ndk (vital info about your desktop if you have apps)
bookmark.nsf (some internal data, bookmark & “Open” button data about your apps)
cache.ndk (probably not significant unless you’re a big power user: private view definitions)
This is off the cuff, and I’m not w/ IBM or support. I coulda missed something, so I’d listen to others posting too.