Need your xpertise on the following issue. Not sure any of you ran into issue with FP2 for LN 9.01.
I have a workstation running Windows 7 32bit. After installing FP2, when I launch Notes I get
…errors occurring will cause Lotus Notes to not open and then say it ha encountered an error when trying to launch.
Uninstalling FP2 will allow Lotus Notes 9 to open correctly.
So far, I have uninstalled and fresh installed the client. Also installed under root of C:\ and installed under different Windows account but same issue.
Another part of the error message when trying to install FP2 is that Java is unable to create the virtual machine. I also running latest java on this machine.
Do yall have any ideas on this? Any help would be greatly appreciated…
Yes. Microsoft Windows 7 32bit. First we tried to upgrade. Didn’t work. Then we uninstalled and ran NICE, removed every directory and rebooted. Many registry entries were still there as well as the user\app data\local\IBM folder which we also removed. Doesn’t look like NICE is removing everything. At this time, I tried a brand new install.
IBM Notes 9.0.1 installed just fine but none of the Fix packs will take. This user has Java 8.x installed on his machine and I’m wondering if I should remove that as well and test it again. I have Java version 7.x and I’m on 9.0.1FP3 (64bit).
All of the installs are being performed locally (not from a network share).
Not roaming users, single user install, not designer or admin.
I guess I will have to open a PMR as well when the user gets back in the office in 2 weeks. In the meantime, I will have him uninstall Java, reboot and try installing FP3 to see if that helps.
As I said in a previous post, we uninstalled everything related to IBM and ran the NICE tool and rebooted.
Deleted every folder related to IBM and reinstalled 901 and that worked, installed FP3 and that doesn’t. You can install FP3 again and that removes FP3 and you can then run Notes, but not with FP3.
As I said in a previous post, we uninstalled everything related to IBM and ran the NICE tool and rebooted.
Deleted every folder related to IBM and reinstalled 901 and that worked, installed FP3 and that doesn’t. You can install FP3 again and that removes FP3 and you can then run Notes, but not with FP3.
and you can reference the SPR from my previous post. What I received was 901FP3SHF120_W32_standard.exe.
One cavet that i’d mention is that once this FP installer is run, it reports in as FP3SHF120, which means that to install FP4, for example, you’d have to uninstall this version to install FP4. So we’ve decided to use it only when necessary so that we don’t have to fight it down the road.
I was told that the current FP3 would be/could be/might be re-released with the updated code, but I suspect it has not.
Hopefully FP4 will include the updated installer code.
We have the same issue on several computers, some in French, some in Spanish and some in English, on 8.5.3 upgrades but also on fresh images.
I found it only on windows 7 32 bits machines, installing FP1 FP2 or FP3
To share other information that may impact the case,
We install the notes client as a Single user, and we also install Single Logon feature to sync the Notes password with the Windows password.
We have Dell computers only and Symantec Endpoint.
Not really happy to have to wait 1 Year (since 9.0.1), for a FP4 before being able to update notes !
Really hope it will solve this issue.
Subject: Same thing here 901 FP2 or FP3 - Java error
This just happened today for us.
I installed 9.0.1 and then FP2. FP2 failed so we installed it again and it was removed and Notes worked. We just tried FP3 and there were 2 popup messages:
“The launcher failed with an error. Refer to c:\Program Files\IBM\Notes\Data\workspace\logs\rcplauncher.log for more information.” (OK button)
“Could not create the Java Virtual Machine” (OK button)
We re-ran FP3 again and it uninstalled OK and Notes was able to work again still sitting at 9.0.1
We do have Java installed, I kinda dismissed Java because Notes has it’s own JVM. We have various versions of Java installed, typically including 5.0.9 for one specific application that we have to support, and usually various newer versions as well, depending on the needs of other users.
I did not try to uninstall Java because 1) I honestly didn’t think it was involved, and 2) it appears that Windows 7 32 bit seems to be the common denominator. Nowehere in any of the other reports that I’ve seen of the issue, nor the support site, nor during the PMR has it been indicated that removing Java might affect the issue and/or be a workaround - so I guess I just never took the time to try it. I guess that it would be interesting to know.
Otherwise, the issue seems to match mine down to a ‘T’.
So far, it seems that the only commonality is that it seems to always be a Windows 7 32 bit machine that’s involved. In a couple of our cases, it seems that Notes 8.5.3 was previously installed. But we’ve had other Win 7 32 bit machines that have had Notes 8.5.3 installed that have had no issue. Also, Wongo Wongo stated that when it happened to him, there was no previous client installed - it was a fresh install of 9.0.1 then FP2 that failed.
We typically install the notes client as a Single user, and we also install Single Logon feature to sync the Notes password with the Windows password. The client is installed by an Admin user, the end user usually has more limited access. Every instance of the FP install failure, however, has been when the client and FP was being installed by the Admin user.
We’ve run the NICE utility - it does not help. At least on the machines that we’ve been able to test with we can see that the error is reproducable - one one machine we’ve tested with we’ve probably tried to install over 20 times now. So if there’s something I can look for - or a specific test we can try let me know.
Once thing we have not done is t copy a known good user’s JVM directory over to the failing machine prior to the install - I’ve heard that is a workaround, but I don’t want to cause our test machine to stop failing in case we can actually locate the problem.
Subject: Found a second machine with exactly the same issue!
We just ran into another machine today where we’re running into the same issue. It’s also a Windows 7 32-bit machine.
8.5.3 (no FP) was installed previously on this machine, it appears that 8.5.3 was installed as Single User.
8.5.3 was removed, the Lotus/Notes/Data directory deleted. 9.0.1 was then installed into the new directory structure with no issue, but FP2 will not install - we receive the same error.
Although I’ve heard grumblings in the past about this issue here, this is the second case that’s been documented and escalated to me. Both have had Notes 8.5.x installed previously.
Wongo Wongo - on the machine(s) where you’ve seen this - was a previous version of Notes installed?
Subject: Not trying to steal Wongo Wongo’s post, but…
For what it’s worth - my scenario seems to have been the same, with the same (or at least similar) symptoms & error(s):
Install Notes 9.0.1, then install FP2, which failed, and failed during the rollback operation. Running Notes subsequently failed. Running the FP2 installer again did revert the client to 9.0.1, then Notes ran properly as 9.0.1. There was a previous version of Notes installed on this machine, but I’m not sure exactly which version. Notes 9.0.1 was not installed over the top, but the previous version was removed, and Notes 9.0.1 was installed using the ‘new’ directory structure - so it was a ‘clean’ install to a ‘clean’ directory.
Using the NICE tool to ‘completely’ remove Notes and the registry entries did not work for us, either. Clearing the directory structure after running NICE didn’t help, either.
Since we only had one user that was affected, we ended up giving the user a new machine. I’m still trying to get my hands on the old machine (it’s in a remote location) so that I can do some further tests.
I say that we only had one affected user, but I’ve received anecdotal evidence that we’ve had more that one issue, it’s just that the tech(s) involved at the time(s) left the machine with 9.0.1 with no fixpacks and didn’t pursue the issue. So we may see it pop up again.
If I can get my hands on the affected machine - where would you like logs sent?
Thanks!
Update - I have the test machine - I can reproduce the FP2 install error that I am receiving - where would you like me to post the logs? (Approx 4Meg)