Linux Crash on openSUSE 13.1 libgnomeprintui-2.18.6 when sending email

HCL Domino Domino Forum
1

I recently upgraded to openSUSE 13.1 (which I know isn’t supported) which brought upgrades to libgnomeprintui and other gnome libraries which are required. Since then I get a core dump, with the following information:
[16431:00002-3026778624] 12/09/2013 12:33:14 PM Dynamic Client Configuration shutdown [16301:00002-2996955392] (MailSendNoteActual)- after lookup Total recipients 1 Unhandled exception Type=Segmentation error vmState=0x00040000 J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000001 Handler1=B7373CDA Handler2=B7349021 InaccessibleAddress=00000C00 EDI=B73D4760 ESI=09EE56B8 EAX=00000C00 EBX=A2289000 ECX=00000001 EDX=A07121B4 EIP=A224FA8E ES=007B DS=007B ESP=BFCF1B64 EFlags=00210206 CS=0073 SS=007B EBP=BFCF1B9C Module=/usr/lib/libgobject-2.0.so.0 Module_base_address=A2238000 Symbol=g_object_get_qdata Symbol_address=A224FA70 Target=2_40_20130704_155156 (Linux 3.12.0-1.ge8fa6b4-desktop) CPU=x86 (4 logical CPUs) (0x1f1638000 RAM) ----------- Stack Backtrace ----------- (0xB733CB76 [libj9prt24.so+0xbb76]) (0xB734866C [libj9prt24.so+0x1766c]) (0xB733CC09 [libj9prt24.so+0xbc09]) (0xB733CD2C [libj9prt24.so+0xbd2c]) (0xB733C9A8 [libj9prt24.so+0xb9a8]) (0xB734866C [libj9prt24.so+0x1766c]) (0xB733CA1C [libj9prt24.so+0xba1c]) (0xB7374AA6 [libj9vm24.so+0xfaa6]) (0xB7374726 [libj9vm24.so+0xf726]) (0xB734866C [libj9prt24.so+0x1766c]) (0xB7373F0B [libj9vm24.so+0xef0b]) (0xB7373D5E [libj9vm24.so+0xed5e]) (0xB7349199 [libj9prt24.so+0x18199]) __kernel_rt_sigreturn+0x0 (0xB77D640C [linux-gate.so.1+0x40c]) (0xA0712236 [+0x0]) JVM_InvokeMethod+0x92 (0xB73DF9C4 [libjvm.so+0xa9c4]) JVM_InvokeMethod+0x58 (0xB7463398 [libjvm.so+0x3398]) Java_sun_reflect_NativeMethodAccessorImpl_invoke0+0x34 (0xA651A804 [libjava.so+0x12804]) (0xA66A40F7 [+0x0]) JVM_InvokeMethod+0x92 (0xB73DF9C4 [libjvm.so+0xa9c4]) JVM_InvokeMethod+0x58 (0xB7463398 [libjvm.so+0x3398]) Java_sun_reflect_NativeMethodAccessorImpl_invoke0+0x34 (0xA651A804 [libjava.so+0x12804]) (0xA66A40F7 [+0x0]) (0xB7383D85 [libj9vm24.so+0x1ed85]) (0xB73B9ABD [libj9vm24.so+0x54abd]) (0xB734866C [libj9prt24.so+0x1766c]) (0xB73B9B9B [libj9vm24.so+0x54b9b]) (0xB738437D [libj9vm24.so+0x1f37d]) (0xB73823C4 [libj9vm24.so+0x1d3c4]) startJavaJNI+0x418 (0xB77BF3D9 [eclipse_1407.so+0x83d9]) startJavaVM+0x24 (0xB77C0878 [eclipse_1407.so+0x9878]) run+0x59d (0xB77BA14B [eclipse_1407.so+0x314b]) (0x080490EE [notes2+0x10ee]) __libc_start_main+0xf3 (0xB75F99D3 [libc.so.6+0x199d3])

The error / crash is repeatable when I send an email message, which makes me believe it’s part of the libgnomeprintui handles.

Anyone else experience this?

2

Subject: Notes9 won’t start on openSUSE 13.1

I’ve got a fresh install of openSUSE 13.1 and put Notes 9 on that, but Notes will not start. It pops up its splash screen for a moment, then it’s gone. I don’t see any NSD log from this, I don’t think it gets far enough to produce it. However, in lotus/notes/data/workspace/logs, there are these files:

error-log-0.xml Log_Viewer.xml shutdown.log trace-log-1.xml Viewer_Translations.js
error-log-1.xml rcplauncher.log trace-log-0.xml Trace_Viewer.xml

I also tried Ben Kevan’s workaround, but it made no difference.

Can you help?

3

Subject: running notes as root

Hi Ben,

Just to be clear and to explain my weird experience, I Don’t run as root. I only ran as root a single time after I noticed that Notes was trying to update plugin_customization.ini in /opt which is writable only by root. I did this on a lark to see if updating the file would get further in the start up sequence, which it did. This is not what should have happened, but the result was good.

4

Subject: Notes9 working now- but only after running it as root

Hi Ben,

Thank you for you interest and help. The good news is that it’s working now, but it was a strange experience:

I first exported GTK2_RC_FILES=“” as you suggested, and this got rid of the two error messages referring to GTK2, but the behavior was the same- I got the splash screen, and then nothing- it just dies. So next I added the two GTK2 packages, but this made no difference.

So I poked around the directory ~/lotus/notes/data/workspace/logs, and looked at error-log-0.xml, which contained this message along with others that seemed related:

2013-12-24T01:24:42.126-07:00 SEVERE CWPIH0008E: An error occurred while attempting to save the plugin_customization.ini properties file. com.ibm.rcp.installhandler.util

The only occurrences of that file I could find was in the install dir:

/opt/ibm/notes/framework/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-1404/plugin_customization.ini
/opt/ibm/notes/framework/rcp/plugin_customization.ini
/opt/ibm/notes/framework/rcp/plugin_customization.ini.orig
/opt/ibm/notes/framework/shared/eclipse/features/com.ibm.collaboration.realtime.telephony.sut.blue.feature_8.5.2.20130925-0945/plugin_customization.ini

These are all owned by root and write-protected, so it seems strange that Notes is trying to update it while running under my userid. On a lark, I ran Notes as root to see what would happen, and of course it failed with all kinds of console messages and a pop-up saying that I couldn’t run that way.

So I tried again, running /opt/ibm/notes/notes as my normal userid- and this time it worked! According to their timestamps, running as root touched several files in /opt/ibm/notes/framework/rcp/ including plugin_customization.ini (as it was want to do).

Any ideas or explanation for this? Did i miss an install step that running as root took care of?

Craig

5

Subject: Lotus Notes 9 Crash

Craig,

How did you install the packages? What desktop environment are you using?

6

Subject: Same crash with Fedora 20 and KDE desktop

Changing gtk style from “oxygen-gtk” to “Bluebird” solved the problem.

I achieved this by opening System Settings → Application Appearance → Gtk+ Appearance

7

Subject: Notes 9 crashes …

Hello,
Unfortunately, I can confirm that “Notes” on SuSe 13.1 crashes.

But, the following is very strange:

If the user’s directory is on a remote computer and it will be mounted via NFS “Notes” does not crash.
Once the homedirectory is on the same computer as Notes runs, notes crashes after 2-3 minutes.

It is not relevant, how the home directory is mounted (directly for example: /dev/sda2 /home/ or per nfs wsname:/.home/user /home/user)

“Notes” crashes always.

Can you help me?
Which information or log files should I provide you?

Thank you!

Alpar

8

Subject: more info.

Craig,

Yes… you never want to launch notes as root. That explains your issue.

Although I still recommend upgrading to oxygen 1.4.1 if you’re using KDE (and Oxygen) and there’s an undefined symbol: g_type_add_instance_private in gvfs 1.18 which is included in openSUSE 13.1.

I’ve confirmed that the gvfs module libgioremote-volume-monitor from 1.14 still works fine for Lotus Notes, and now I’m able to open notes, send emails and download attachments.

9

Subject: found the issue

Well,

It seems that the issue is related more to GTK and your theme… You can resolve this by doing the following:

GTK2_RC_FILES=“”

Prior to launching notes. This fixed the sending mail issue I had while using the oxygen theme.

I’ve tested it with Plastique which didn’t seem to have the same problems sending emails.

UPDATE

I was able to get it working just fine with oxygen by upgrading to gtk2-themes-oxygen 1.4.1. Please see:

http://www.freetechie.com/blog/using-lotus-notes-9-0-1-on-opensuse-13-1-gnome-libs-2-38-2/ http://www.freetechie.com/blog/using-lotus-notes-9-0-1-on-opensuse-13-1-gnome-libs-2-38-2/

Which I’ve updated accordingly.

10

Subject: workaround.

Alpar,

I was able to get it working on openSUSE 13.1 with the following:

http://www.freetechie.com/blog/using-lotus-notes-9-0-1-on-opensuse-13-1-gnome-libs-2-38-2/ http://www.freetechie.com/blog/using-lotus-notes-9-0-1-on-opensuse-13-1-gnome-libs-2-38-2/

11

Subject: cbell response…

Craig,

Yah, the sending is an issue with the oxygen-gtk theme… I’ve changed themes for my GTK apps in KDE for now.

12

Subject: Domino Crash NSD File

Hi, Can you share the nsd crash file?

13

Subject: output

Craig,

Can you run /opt/ibm/notes/notes from a terminal / command line and provide the output when it crashes?

14

Subject: Notes9 won’t start on openSUSE 13.1

Hi Ben,

For desktops, I’ve tried both Gnome and KDE (both fully installed). I started with the public 90 day trial version. When that failed I installed RPMs that are available internally in my company, which I admit are slightly customized for redhat, but in the past have always installed without a hitch on opensuse. In both cases I’m talking about the latest package, ibm-lotus-notes-9.0.1 (20131022).

Craig