Hello
is there a difference in authentication configuration for the community/proxy server and the meeting server in V12 ?
We have users that can log in in chat in the client and in the web but they are unable to log in in the meeting server.
How can I troubleshoot, check logs ?
Hello.
Sametime 12 premium(community and meetings) run on containers in docker or kubernates.
Authentication settings are done automatically during installing process. The LDAP server you specify during the installing process is the same, so you should be able to log in to both Chat and Meeting with the same user name and password.
The debug settings can be found in the following technical information
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0101340
We recommend opening a support case to investigate the logs and some configuration files (docker-compose.yml/.env/custom.env).
Regards,
Shigemitsu Tanaka
All authentication happens through the Community container, and Meetings are authenticated via the Proxy.
Make sure your users have an email attribute, which is required for meetings.
The most helpful debug parameter for this scenario is VP_LDAP_TRACE=1.
To implement, the instructions are different for Docker and Kubernetes.
For Docker: https://help.hcltechsw.com/sametime/1201/admin/troubleshooting_debug_trace_docker.html
For Kubernetes: https://help.hcltechsw.com/sametime/1201/admin/t_enabling_community_debug.html
Viewing and Saving logs: https://help.hcltechsw.com/sametime/1201/admin/troubleshooting_kubernetes_logs.html
We are happy to assist you, if you would like to open a support case. https://help.hcltechsw.com/sametime/1201/admin/troubleshooting_contact_support.html