| This thread was migrated from an old forum. It may contain information that are no longer valid. For further assistance, please post a new question or open a support ticket from the Customer Support portal. |
Hi All,
My code is running fine in Android, but everytime I want to run my code in iPhone, visualizer stops after starting the app. It shows a black screen and crashed. What could be the probable reason for it? I'm unable to find any error message/log in the console. How to fix it?
reminder : Any update on this? I'm still stuck in the same. Not able to get any workaround.
@Twvcey Rvndvll do you know the answer to this?
Hi,
Can you please share us the product version details which you are asking ?
For 7.3 version: please refer to the below post, this might help you
https://basecamp.kony.com/s/question/0D56A00000yJaNXSA0/blank-screen-when-kony-visualizer-enterprise-73-opens-macos-mojave
If the above post did not help, please share us the below listed logs.
* installation log file from <installationfolder>/_KonyVisualizer Enterprise_installation/Logs.
* .log file from <workspace>/.metadata.
* konyvizenterprise.log file from C:\Users\<system username>\Kony
Visualizer\vizdata\logs
Thank you
Hi @Advm Avewy you got it wrong. Please refer to this link to understand the problem. https://basecamp.kony.com/s/question/0D56A00001CWUBuSAP/how-to-fix-undefined-is-not-an-object-error-in-iphone