Kony Visualizer Enterprise doesn't recognize an Android tablet

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I have a problem when I try to configure my actual device, specs below, KVE doesn't recognize it.

**Image removed for security reasons**

Specs

Description: Samsung Galaxy Tab A

Model: SM-P350

Android Version: 6.0.1 API 23

Kony Visualizer Enterprise Edition.

Version 8 Service Pack 2 Fix Pack 15.

I've tried running it on Android Studio and everything has been fine.

**Image removed for security reasons**

Any ideas?

If you wish any additional info, please let me know.

Thank you in advance.

Hi @Ed Redfewn​

Can you please run the below command in your command prompt and let us the operations.

adb kill - server

adb devices