Hi all,
Users are having an incorrect notification when moving emails from Inbox to user’s folder:
The error can be when moving 3 emails to another folder and when moving 100 emails to another folder.
Could you please advise what is the cause of this behaviour? Is it a bug? If yes, is it planned to fix it?
Thank you
Regards,
Katrine Chu
Hi Katerine,
Good day!
May I know which Verse version you are running? Also, what browser are you using?
I have checked this on my test server and was able to move emails from the Inbox to another folder, and it showed the correct number of emails that were moved.
Have you tried clearing the browser’s cache? Or, could you please try it on a different browser to see if you are experiencing the same issue? Also, did you verify how many emails were selected before you moved them?
I have Verse: 3.2.4 and I used Google Chrome.
Thank you!
Best regards,
Kaycery
Hi, kaycerygonzales
We are also using 3.2.4 Verse and Chrome as well
The error is that we see an alert that the Inbox folder is empty. Although the screenshot shows that there are 40 unread messages there and still read.
Try to check this issue with yourself. On the example, move 30 e-mails. But this incorrect notification (that the Inbox folder is empty) appears when you move both 3 e-mails and 50 e-mails.
Thanks
Hi Katerine,
Understood. Upon performing another test, I was able to reproduce the issue. I am checking on this internally and will update you.
Thank you.
Best regards,
Kaycery
Hi Katerine @Chu,
Our Dev team acknowledged the bug and they are working on it via defect number VERSE-68526.
Thank you.
Best regards,
Kaycery
Hi, kaycerygonzales
Thanks for the information and the defect number. Can you tell me if I should expect an inset in future releases?
Regards,
Katrine Chu
Hi Katerine,
We will notify you once we hear an update from our Dev team.
Thank you.
Best regards,
Kaycery
