Hello,
after upgrading to Lotus Notes 9 a colleague sees hardly readable fonts in a Lotus Notes application.
Does anybody know if there’s a possibility to change the font on end user side or must the application be changed to solve this problem?
It’s about a travel request tool, here a snapshot showing the strange font:
Thank you in advance!
Subject: Bad Font when viewed in Notes 9
All of my views and some forms are using Helvetica font. When viewed by some Notes 9 Clients they are showing Script font.
Really need solution for these users as we are rapidly converting to Notes 9
This is an example of what some users are seeing - the font in the views should be Helvetica
Subject: Did not work
I tried your suggestion for someone who has the issue… It did not work.
Subject: corrupt font for some users when Helv used in views
another example
I wish someone had a useful suggestion of what is causing this and what to try to do to resolve it.
Subject: My guess…
I have seen the same issue with rich text fields that were created on a computer with the HELV font. That font was not on my Win 7 computer and the font was not readable.
I think the best solution for your case is simply to change the design of the views to use a more standard font supported by the newer Windows OS.
Howard
Subject: Thank you!
@Randy W. Snyder. I found this thread after posting elsewhere. I have been having issue with this since upgrading to 9.x in March 2014. After exhausting all my troubleshooting skills, I opened a PMR in April 2014 which yielded nothing positive. YOUR suggestion to remove the fonts alphabetically before Arial did the trick! Almost all of the fonts before Arial were Adobe installed, so I didn’t mind deleting them. Thank you so much for the fix!
Subject: Fixed in 9.0.1 Fix Pack 5
FYI. This issue has been reported in APAR LO83744: INCORRECT FONT IS USED AFTER INSTALLING ADDITIONAL TRUE TYPE FONTS IN NOTES 9
under SPR CSMH9QHKNF.
This issue has been fixed in IBM Notes 9.0.1 FP5
CSMH9QHKNF (LO83744) - Fixes issue where the incorrect font is used after installing additional True Type fonts in Notes 9. The fix requires the new notes.ini variable “UseWindowsFontSubstituteFontList” be set to the font or fonts that are to be used. This is a regression in 9.0.1.
Update:
The issue should be fixed by:
Upgrading to IBM Notes 9.0.1 FP5
Installing ARBERKLEY.TTF font
Can be found here: Download AR BERKLEY Font - Thousands of fonts to download for free https://fontzone.net/font-download/ar-berkley
“UseWindowsFontSubstituteFontList=Helv,Helvetica”
Sources:
LO83744: INCORRECT FONT IS USED AFTER INSTALLING ADDITIONAL TRUE TYPE FONTS IN NOTES 9
http://www-01.ibm.com/support/docview.wss?uid=swg1LO83744 http://www-01.ibm.com/support/docview.wss?uid=swg1LO83744
SPR # CSMH9QHKNF fixed in 9.0.1 FP5 release
http://www-10.lotus.com/ldd/fixlist.nsf/94db90f3de07606e052569ce00706cdd/fc05a5eb49efd97b85257ebd00420525?OpenDocument http://www-10.lotus.com/ldd/fixlist.nsf/94db90f3de07606e052569ce00706cdd/fc05a5eb49efd97b85257ebd00420525?OpenDocument
Subject: Try this
When users see strange fonts in their mails, I have fond this method helpful:
Open “File / Preferences” and go to “Basic Notes Client Configuration”.
In the big field you find the option “Disable embedded browser for MIME mail” and remove the checkmark.
I’m not quite sure exactly what this means, but it helps my users.
Regards
Karen
Subject: Thank you!
@Randy W. Snyder. I found this thread after posting elsewhere. I have been having issue with this since upgrading to 9.x in March 2014. After exhausting all my troubleshooting skills, I opened a PMR in April 2014 which yielded nothing positive. YOUR suggestion to remove the fonts alphabetically before Arial did the trick! Almost all of the fonts before Arial were Adobe installed, so I didn’t mind deleting them. Thank you so much for the fix!
Subject: Check the font in the document.
There are four fonts that can be modified by the end user.
You can change these in the Basic settings.
Subject: Same issue, basic settings don’t fix it
I’m having the same issue with a number of databases, but changing the default font settings does not fix it.
Any other ideas?
Subject: Same issue here… any solutions?
Hi,
We have just started finding this same issue on some users. Noted that in these cases Notes is picking the first font in the OS list. When the first font was deleted from the OS list, Notes started using the following one on the list.
Anyone found a way to solve this? Maybe sending these users the specific font (which would we strange, since they probably already have it).
Thnx a lot!
Subject: Fix for lotus Notes 9 Font issue
The issue has been diagnosed as a problem with fonts that are installed on the Windows 7 workstation. It seems that Notes 9.0.1 is no longer following the Windows Font substitutes found in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitute , it is instead is picking up the first Latin or no language designation font that is alphabetically ahead of Arial. By default, on Windows, Arial is the first font to meet this criteria so there is no widespread problem.
On affected workstations there are potentially a number of fonts starting with the letter A ahead in the list and on the users workstation some or all the following Fonts starting with A existed.
The solution is to Open the Windows - Fonts directory and delete any Latin based fonts before Arial. and then Restart Lotus Notes - you should see the correct fonts in the views.
Example of bad font prior to Arial.