Probably 9 months ago, incoming email (from outside our company) addressed to any user’s Shortname stopped working. Our mail server was running 5.0.7 and we hadn’t changed anything on it. Since then we have upgraded the mail server to 6.5 and the problem persists.
Example settings in user’s Person document:
First name: John
Last name: Doe
User name: John Doe/Littleton/Domo
John Doe
Short name/UserID: johnd
Internet address: jdoe@abc.com
My mail server has the following configuration settings:
SMTP used when sending messages outside of the local internet domain: Enabled
SMTP allowed within the local internet domain: MIME messages only
Servers within the local Notes domain are reachable via SMTP over TCPIP: Always
Address lookup: Fullname then Local Part
Exhaustive lookup: Disabled
Host name lookup: Dynamic then local
Mail will be delivered to the user if it is addressed to the internet address specified or any name listed in the User name field. Mail DOES NOT get delivered if it is addressed to the shortname, in this example: johnd@abc.com. However, if I add this shortname, johnd, to the User name field, it will work.
In both cases, a unique entry exists for johnd in the ($Users) hidden view. So, the “Fullname then Local Part” Address lookup setting only seems to work if the shortname is also in the User name field. I would like to not have to add the shortname to the User name field if unnecessary.
Can someone tell me if I’m misinterpreting how this is supposed to work? Am I missing something? Thanks for your help.
Mike