Inbox autofresh does not work after installing FP2 for Notes 14.0

HCL Domino Domino Forum
1

Hello,

After installing FP2 for Notes client 14.0.0 (via AUT), the Inbox autorefresh in the mail DB does not work. Autorefresh works only on the first message, but on the following messages the user has to use F9 or F5.
DB reindexed, template changed (V12,V14), tile removed from Workspace. Still the same problem.

Does anyone have the same experience, or advice on how to fix it?

Thanks

Ales

2

Hi Ales

If the issue is with single user, could you check by reconfiguring Notes Client.

Steps :

Open Notes.ini and remove from 5th line onwards

Rename cache.ndk, bookmark.nsf. names.nsf

Restart Notes Client.

3

Hi Sudhakar,

This is a problem for many users who are in different locations.

Ales

4

Hi Ales

Is the mail file on server or Local replica?

5

Hi Sudhakar,

All mail files are only on server.

Al.

6

Hi Ales, if you uninstall FP2 everything starts to work again?

7

Hi Stefano,

Yes, we have installed FP1 back on several users and autorefresh is working,

And many greetings to you ;-)

Ales

8

Hi Ales,

We are very sorry for the inconvenience you were caused after upgrading the Notes Client.

We request you follow the steps below and verify the situation on one impacted system first.

1. Close Notes related programs

2. Rename cache.ndk, workspace folder, desktop8.ndk

3. Start Notes and verify the situation.

If the issue is not solved, then please follow the below steps.

1. Close Notes related programs

2. Go To --> File > Preferences > Mail > Sending and Receiving--> Select "Check for new mail every _ minutes" and set it to check every 1 minute

3. Go To --> File > Preferences > Mail > Sending and Receiving--> Select 'Refresh inbox automatically' option

4. Restart Notes Client.

Note: Please implement in one or two impacted systems first and verify the situation.

We would request you to implement the above suggestion and provide your feedback.

Please let us know if you have any additional queries.

Thank you for your cooperation.

9

Hi Ales,

Another troubleshooting, Kindly do Replace design and Refresh Design of user mail template:

Procedure of Replace Design
1. Select the database on the server and choose File - Application - Replace Design.
2. Select the template.
3. Click Replace and Yes to confirm.

Procedure of Refresh Design
1. Select the database to be updated, and choose File - Application - Refresh Design.
2. Select the Domino® server that stores the template(s) or select Local if the templates are on your workstation, and then click OK.
3. Click Yes to confirm.


Regards,
Ren Mark