There are a couple of day to day functions in my users administration that I wanted to pass off to our Help Desk and was hoping to get a few ideas on how to go about this.
What I would like to do is give the Help Desk the ability to change Domino Web Access account passwords and manually compact databases however I don’t want them to have the ability to mess with any other feature that would generally be available to administrators in the Domino Client. For the password change, I was thinking of perhaps having a small application built that would allow the Help Desk to type in a person’s user name and old password. Once the information was inputted, they would then put in the new password and confirmation. I don’t have any ideas how to get around the mail file compact problem.
Leverage server features, empower users and fire helpdesk.Domino server can take care of database compact, database quota handling, and other house keeping tasks. Domino server’s “program document” is a real nice way of scheduling such house keeping tasks.
Give your users author access to their person documents, so that they could change password themselves. If you have multiple servers for different offices then grant access to local servers only - to avoid save/replication conflicts.
Thanks for the suggestions. Currently we do have the house keeping tasks running nightly, but there are always users who are close or run over their quota during the day and need to be taken care of when the server tasks are not running.
The other issue with the passwords is that at times with Domino Web Access, users will change their passwords and the next day forget them, thus requiring the assistance of an Admin.