IBM Notes 9 crashes when closing dialogue box

HCL Domino Domino Forum
1

Hello Experts,

Recently upgraded Notes clients to 9.0.1 from 8 and the domino server is at 8 itself (upgrade is in progress). When users try to open an application and edit the values available in the form, the whole Notes application closes without any error message. Following are the steps:

  • User logs into Notes
  • Opens the custom built application / database
  • Double clicks on the record he wants to edit and a pop-up (dialogue box) displays
  • Clicks on a button to edit a value within the pop-up and another pop-up (dialogue box) displays to capture data
  • After entering the required data and clicking on Confirm button, the hour-glass is shown and full Notes application closes (pop-up has Cancel button and X at the top, but will behave in same manner when clicked)
    However, when the Notes application is re-opened, the record is updated. This happens only with version 9.0.1 and not with 8. Currently working around using version 8.

Please help in resolving this issue.

Thanks,

Hari

2

Subject: Answers

@Barry

  • Yes on all PCs that have 9.0.1
  • It is a new install (upgraded the PCs as well)
  • Only IBM Notes Client V9.0.1 (CIQ7REN) is available on IBM site so no host fixes or packs

@Mark

Values are not hard-coded, users need to enter it. The form contains labels and textboxes with Confirm and Cancel buttons.

3

Subject: 2 things

  1. go to IBM’s Fix Central site to find the updates to the 9.0.1 Notes client. There have been quite a few, but they are cumulative so you only have to apply the latest one.

  2. the developer of the custom app is doing something in the code in between the time the document is saved and the dialog box closes. Whatever is happening at that point is most likely the cause of your crash. You’ll need to open up the code to find out what that is. Also, try looking in the client’s log.nsf file and the status bar on the bottom of the Notes window to see if the code is writing any diagnostic information in those locations.

hope that helps!

4

Subject: Any restriction with macros?

Thanks Stuart, we don’t have any costs for that. These are very old apps and we are planning to replace them with .Net but in the meanwhile upgrading the software.

Anyway, one of my old colleague has checked this and asked whether Notes 9 supports Macros or not.

Is there any restriction with Macros in Notes 9?

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Subject: Question

  1. Are you having the issue on all pc that have 9.01?

  2. Did you upgrade the software that was there or is a uninstall/new install?

  3. Is it straight 9.01 or with some fix packs/hot fixes?

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Subject: Still issues

Thanks Stuart, I have applied the fixes but still the same issue.

There are no errors logged in log.nsf and I am not sure on how to access the code of the application. Any suggestions please?

Update - in the status bar below, it shows ‘0’ and then the Notes application quits

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Subject: Is an NSD being generated on the users’ PCs?

If so, what is listed in Thread 1 of ‘n’?

8

Subject: compatiblity

In general, applications that run on Notes 8 will run on Notes 9 without changes. But it is possible for there to be problems. The only way to know for sure what is going on is to look at the coding in the application.

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Subject: …another question

You mention this is a custom application - as the user updates the values on the form, are they hard-coded values?

Is there an agent or function that runs to populate the list of values?

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Subject: examining the code

To look at what the application is doing just before the dialog box closes, you would use the Domino Designer tool. Designer is available from the same place you got the Notes client and is not an extra charge. It would also be helpful to have some experience with programming in Notes. I’m assuming the original developer is not available? Can you hire a consultant with experience writing Notes applications?

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Subject: Reply

Found the below two files in IBM_TECHNICAL_SUPPORT folder. Please advice.