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| This thread was migrated from an old forum. It may contain information that are no longer valid. For further assistance, please post a new question or open a support ticket from the Customer Support portal. |
Hi @Ewic Mvthis​ ,
Can you see if the shortcut icon points to the newly installed Visualizer by right click and show in finder/ Open file location option?
The possibility is the shortcut is pointing to wrong location. Let us know if this is the case.