Huge docsShare/viewerShare folders - Cleanup possible?

HCL Connections Connections Forum
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1

We noticed that docsShare and viewerShare in our shared directory are relatively huge in our productive CNX environment:

docsShare around 265 GB (2.2 million files)
viewerShare around 81 GB (278k files)

Our installation has around 3k users, it seems that those directories were never cleaned. It's usefull that (especially complex documents) are cached there. But it would make sense to clear too old files, let's say after 1 year or so.

So my question is: How are those directories desired to work? Can we just clean them without any side-effects? Is there any process to clean them so that we don't waste space for old files? If not, is it safe to use tools like find to purge sub-directories/files with certain conditions (e.g. no access/write since more than one year)?

2

Hi Daniel,

Thank you for the question - you may want to check to see if HouseKeeping is running as expected. The following KB article provides a known problematic scenario and some log messages to consider -

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0021065

If this does not help, it would probably be best for you to open a case with HCL Support for further review of your system.

Thank you,
Michael Montani
HCL Support