How to reset a TOTP entry in the ID Vault?

HCL Domino Domino Forum
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Please complete the details below then remove this line:

Domino/Notes Version: HCL Domino 14
Add-on Product (if appropriate, e.g. Verse / Traveler / Nomad / Domino REST API):
Its Version: Verse
Operating System:
Client (Notes, Nomad Web, Nomad Mobile, Android/iOS, browser version):

Problem/Query:

In the ID Vault I see that a user has a green check mark under TOTP, the number one under TOTP Devices and ten scratch codes remaining. However the user is unable to configure a 2FA (to logon to Verse) code using an authenticator app after entering his user name and internet password.
To solve this problem I would like to rest this user in the ID Vault by removing his TOTP settings. How can I do this?

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Hi, @Andrew_Fastow .

This product documentation should provide the answer to your query:

Regards,

Christian Sinfuego

1 Like
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Thank you very much!