I have an application that is setup as a mail-in database. It receives messages from an Outlook user on a daily basis and those messages contain an HTML table of data.
If the user sends the message to me (in Outlook), I see the HTML table. However, when the user sends the message to the mail-in database, it comes in as ASCII text, not HTML.
I played with the "Preferred Message Format" options in the mail-in document, but they did nothing and did not make any difference. I also could not find any setting in the Server document or Configuration document for this.
How do I force the incoming message to be received in HTML format?
Can you check mail-in database document and see what is set in the below field.
Thank you
Regards
Shrikant J
It was set to No Preference, so I changed it to MIME and also Rich Text, but neither made any difference.
A server restart after changing the option may work.
I rebooted on Friday and this morning, the message still came in as text with the setting changed to Notes Rich Text.
Just wanted to know if you have any mail user on the Domino server. If yes, then if you send email to mail and to mail-in database. You see the same issue when you send email from outlook.
If yes, then we need to understand how the source of the email has received on the Domino server. You can use the debug "smtpsaveimporterrors" on the Domino server. Refer the below KB article.
https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0037338
This will help to isolate if the email format was changed before reaching it to Domino server.
Thank you
Regards
Shrikant J
I set the config to save import errors and had the customer resend the message. It came in as text. I checked the temp file and found this:
I don't know if this is how it should look or not. Nothing else in the header info looked out of the ordinary.
So, now what?
The mailin document is currently set to "Notes Rich Text". Note also that the email was sent to both myself and the database. My copy in Outlook is in HTML format. The message that arrives in the database on the Domino server is plain text.
Do you see that the received email in Outlook shows the same Content-Type header information as the Notes mail-in database?
