I have a Notes client which is constantly crashing and generating an NSD log. I want to submit the log and problem description to Notes support but cant get access via the website!?
We have a current software maintenance contract and an IBM ID to log into the website, but it asks to set up a some kind of Caller Self Nomination or something?
Cut from the support entry page:
"To nominate yourself for access to use ESR, please enter the IBM customer number and select the the country or region name for your support contract. You will be nominated for ESR access to all contracts that match the information provided. Before you can gain access to the support contracts, the Site Technical Contact (STC) for the contracts must approve your request. "
I have entered our details and the customer number off the Passport Advantage Proof of Entitlement document, but it returns a page saying.
"No contracts were found that match the information provided. "
Idea one, IBM does not have any support contract registered with the Passport advantage number you have entered. Solution: Ring your local IBM contact and ask if they can help resolve your issue.
I usually try to avoid ringing those numbers, having to talk to a call centre in India where both parties have trouble understanding each other, then be asked to try basic troubleshooting which I would have already done, then have them ring back and hassle me every other week there after to ask if I was happy with my help desk experience and was the problem solved satisfactorily!
LOL… sorry, I’ve just had bad experiences with them in the past and was hopnig I could get straight to the point via online support.