How do I change the return date of an Out of Office agent?

HCL Domino Domino Forum
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1

I would like to change the return date of an out of office agent in HCL Notes. Is this possible?
I have tried this but after deactivating the agent, closing the mail database, reopening the mail database and setting the new return date I do not receive an Out Of Office notification after sending an email to the person concerned. What could be the problem here?

2

Hi @Andrew Fastow

You can use the server command 'tell router O' which will display a list of all databases that have an active out of office service.
Verify if the concerned user database is listed in the command output.

3

Yes, the user database appears in the list generated by "Tell Router O"

4

Is the out of office enabled as service or agent? If enabled as agent, you may check after 6 hours from the modified time of the agent.

5

Out of Office is enabled as a service.

6

Hi Andrew

Does the Tell router o command lists the database in the OOO enabled list?

Regards

Sudhakar

7

Yes, tell router O lists the mail database.

8

@Andrew Fastow

You can download the "All-in-one admin" tool from the following link and use it to troubleshoot Out of Office related issues. As a last resort, you can try to delete OOO profile and OOO agent, and then refresh the design of the user database. This option is also available in the "All-in-one admin" tool.

https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0032494

9

Hi Andrew

You can check by restarting the router task.

Regards

Sudhakar

10

Hi Andrew

Did restarting Router task helps?

Regards

Sudhakar

11

Hi Andrew,

If you are accessing Notes client in replica mode (e.g., local copy), changes might not have replicated to the server, or there's a conflict document.

please check below details:

  • Open mail file on the server copy, not local.

  • Check for and resolve any replication or conflict documents.

  • make the changes in out of office in Server copy instead of local replica copy.

If above all looks fine, then please refer below Article which explains about the OOO troubleshooting using All Admin tool.

https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0032494

Regards

Hitesh G

12

@Andrew Fastow

Hope you are doing well !

Based on the behavior you've described, it appears that the Out of Office profile in the user's mailbox may be corrupted or not resetting properly after the return date change. This can sometimes prevent the Out of Office notification from triggering as expected.

To resolve this issue, we recommend deleting the existing Out of Office profile and creating a new one. This can be done using the following LotusScript, which should be run from a button within the affected user's mailbox using their login credentials:

LotusScript:

Dim session As New NotesSession
Dim db As NotesDatabase
Dim doc As NotesDocument
Set db=session.CurrentDatabase
Set doc=db.GetProfileDocument("OutOfOfficeProfile")
Call doc.remove(True)
If doc Is Nothing Then
MsgBox "Profile Document Was Successfully Removed"
Else
MsgBox "Profile Document WAS NOT Removed",48
End if

Steps to follow:

  1. Add a button in the user's mailbox UI and assign the script above to it.

  2. Ensure you are logged in with the affected user's credentials.

  3. Click the button to remove the existing Out of Office profile.

  4. Once the profile has been removed, reopen the mailbox and set up a new Out of Office notification with the correct return date.

This process should reset the Out of Office functionality and allow it to work correctly going forward.

For more information on this, please refer to our published technical document:

https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0037174

Hope the above information will help in answering your concerns

Please mark this question as answered and helpful if this answered your query.