How can I do to create a new contact for HCL Customer Support?

anon-980 · June 29, 2020, 7:21pm

Hi

When I follow the steps 1-5 in the process of creating a new contact for the HCL support, I can't see the "Contact" menu and the "Service" menu !

See the containt of attached files (the recommanded way and what I get in my situation)

So what can I do in my case ? Help me please

My_Steps.pdf Official_Steps.pdf

anon-981 · June 29, 2020, 8:03pm

Hi JB. I understand the use case and the root cause. I just worked with our backend team to resolve, so please check by logging out and logging back into the support portal to confirm if you can now see the Contacts link and list.

Regards,

Brett Gordon

HCL L2 Connections Support Manager

anon-759 · June 30, 2020, 6:55am

Hello,

only Users with the Customer Admin role can create and update customer contacts; assign roles to contacts; and enable or disable contact logins from the customer portal.
https://hclpnpsupport.hcltech.com/csm?id=kb_article&sysparm_article=KB0010342

If you have any questions or issues with the HCL Support Portal, please use the HCL Guest Form
https://hclpnpsupport.hcltech.com/csm to create a case and we will support you.

Sylvia