Hello, I have just upgrade Sametime Community Server to 11.6 and Sametime Proxy to 11.6 IF2: now I have this issue in Sametime Web (it was working before)
When someone tries to chat with a web user, Sametime windows pops-up but this spinning circle remains and user cannot chat.
How could I solve?
Thanks.
How about chat from Rich clients? Is that all OK?
Sometimes, a simple restart also does a trick. After restart of all components, give it sometime to load all services and then test again.
Trying from another browser is also a good idea to check results.
Most likely issues with connectivity to MongoDB but proxy logs can tell more. Would be good to create a support case for troubleshooting.
I’ve also already opened a case at HCL: waiting for news from support…
However already restarted twice but issue persists, thanks
Rich Client seem to be ok
This symptom usually points to an issue with the UserInfo (business card) service.
Hello Anthony,
HCL support has just told me it is a 11.6 IF2 Sametime Proxy bug if there is no Meeting Server.
Support provided me a workaround: put
<meeting>
<host>testchat.testdomain.com</host>
<port>8443</port>
<isSecure>true</isSecure>
</meeting>
in stproxyconfig.xml
Thanks
Did this work for you?
Yes, this completely solved our issue
