Hi,
I am new to Notes at my job and have been studying on my own to try get get a better grasp on Notes after using Outlook forever. Here is a scenario that I am having difficulty with and it is probably a no-brainer for someone with any admin experience. I have figured out that one possible reason the executive and the assistant are not seeing the same info is because the exec is viewing a local replica, while the assistant is viewing the exec’s server replica.
The clustering comment is stumping me though and I have had trouble finding documentation or information that I can apply to this scenario. Any information shedding light on this would be greatly appreciated.
Thanks.
Problem Overview
A recently promoted executive at now has an administrative assistant sitting just outside her office. Among other duties, he answers her phone, manages her calendar, manages her Email, etc. The assistant does not use the executive’s PC nor does he use the executive’s Notes client ID file. Instead, the executive has delegated full access to her mail file to the assistant and he accesses the executive’s mail from his own PC. The assistant requests assistance because he sometimes sees some of the executive’s mail or invitations on his PC that the executive claims she cannot see on her PC but that she can see on her BlackBerry. The executive thinks she may have seen the documents on her PC earlier, but is not sure. Later the executive finally can see the Email, invitations, etc. on her PC.
Notes:
Assume that both the Admin Assistant and the Executive are looking at the same view or folder when the problem is noticed.
Users at this company normally access their Email via “Local” replicas. Scheduled replication normally occurs every 5 minutes. BlackBerry handheld users are usually configured to access a server copy of their mail, but those who require full-text searches may access “Local” replicas.
Those delegated to another’s mail file normally access a server-based replica of the mail file (to which they’ve been delegated) rather than a local replica.
For Fail-over purposes, there normally is one replica of each user’s mail file on a “Clustered” mail server. For some executives, there is another mail file replica at another site that is maintained via scheduled replication that occurs at 15 minutes intervals.
Presentation Requirements
• Suggest at least 3 possible reasons why the new executive does not see mail or calendar items that her administrative assistant sees.
• Describe steps that can be taken to address the items you suggested above that will help ensure that the executive and her administrative assistant see the same information.