Help on authorization error is needed

Dear all,

I’ve just migrate to Lotus Domino from Linux Sendmail. My client reported that she cannot access her mail via the webmail. I’ve doubled check and it was true. I wonder, what was the causing the problem because previously (before she went for her maternity leave which was about 2 months) the mail was functioning well. I’ve deleted her account and re-create another one. The problem is, I can only access the mail for about 5 minutes and then an error message appears saying “You are not authorized to perform this operation”. I sensed that if I’m using the same name that I created initially, the problem happened again. But if I created a different name, it is working fine. Can somebody explain this problem and the solution? Thank you in advance.

Subject: Help on authorization error is needed

Check to see if the user’s name is listed in the Deny Access group on the server. If it is, remove her name, allow time to replicate (or force replication), and then try again.