Please clarify the below point for me in HCL Traveler (User Cleanup Timeout)
Below is our Domino and Traveler versions:
Domino Server: 10.0.1 FP3
Traveler Server: 11.0.2.0
Issue Details:
As we know the default settings for User Cleanup Timeout is 30 days in the server document on Traveler server, which means if any device is not online or not sync with server for 30 days, the device has to be purged out from the Lotustraveler.nsf. but in our scenario even though some of the devices for not sync with the server for more than 30 days, the device is still listed out. Please refer the attached snapshot for reference.
Is there any reason for Traveler server is keeping those device even after not sync more than 30 days? our management would like to make sure the devices should purged out if the device is not sync with server for number of days, is there any other way to accomplish this? Please advise.
The parameter NTS_ADMIN_CLEANUP_TIMEOUT=<number of days> will remove from device security view after it purge from device view, but in my case it is still appearing in the device view. i want to remove the device from device view if the device is not sync with server for 30 days.
Only inactive devices are removed. The status of the devices are in a system dump -> State Controller section. Also in a user dump-> Push Status section.
A device is not set to inactive only based on the last sync but on the last connection as well. For example, this device as reported in a user dump is still active, and won't be removed.
--- Device Info for 19551 --- Device State: Active Listener Data: User ID = CN=User AA/O=MyComp Device ID = 6APULVBQKxxxxxxxxD3G Account ID (database ID) = 19550 Device ID (database ID) = 19551 Notification Type = ActiveSync Seq Number = 19 First Runs = 3 User Locale (From Preferences) = en Applications to Synchronize = folder, mail, calendar, contact, serviceability, security Application Folders to Synchronize = mail:19555/4, calendar:3, contact:2 Change Flags (All) = task:add Change Flags (Subscribed) = clear Connection = Connected (Fri Jul 15 08:03:26 CDT 2022) Last Message Received = Fri Jul 15 08:03:26 CDT 2022 Last Message Sent = Fri Jul 15 07:53:22 CDT 2022 Last Sync Time = Wed Jul 13 11:54:15 CDT 2022 Next Message Scheduled to be Sent = Fri Jul 15 08:15:07 CDT 2022 (in 402 seconds)
Please check the status of those devices. For offline devices, the user dump will display the "Offline Time" with date and time when the device was set to offline. The device cleanup removes offline devices after 30 days (if using the default).